Best imaging centers in Phoenix: find options near you

I want to sincerely thank the MRI technician and staff for today’s appointment. I had driven from Casa Grande to Phoenix specifically for the open MRI appointment, and when there was an issue with the machine being shut down, the technician still took the time to help find a solution instead of simply sending me away. I truly appreciated the professionalism, understanding, and willingness to go the extra mile to get my MRI completed the same day. The kindness and respect shown to me made a stressful situation much easier, and I’m very grateful for the care I received today. Thank you again for your outstanding customer service and compassion.

My wife required an MRI of her back due to a car accident. We went to Arizona Diagnostic Imaging Park Central. It provides advanced diagnostic technology–including MRI, CT, PET/CT, DEXA, and 3D mammography–alongside a specialized, on-site women’s breast health center. Everyone was very friendly and helpful making the process as painless as possible.

I was checked in and taken back within 15 min. The waiting room was full of comfy chairs and front desk were pleasant. The young woman who did my ultra sound was very personable and explained my procedure. She introduced my Dr. who completed my fine needle biopsy. All went smooth without any pain or problems. I felt well taken care of and I trust all will be well when results post. I am grateful for these professionals who confidently perform. Appreciatively, Lisa

The actual appointment part was great. Smooth check in, short wait, staff was nice enough. However, the radiologist was so slow to process the report that I didn’t receive it within the 5 day window they are supposed to have it completed. I wasted time and money going to a specialist for follow up only to find that AZDRG hadn’t finished the report. The specialist called them and requested the report be sent for my next follow up the next week. Guess what? They didn’t send it. I had to download it from the portal on my phone and show it to the specialist. Which also meant that he didn’t have time to review my file before the appointment. Really not impressed with the professionalism here.

Highly recommended for their services. Friendly staff. Timely and efficient staff. Made what we anticipated to be a troublesome process for ADA accommodation to a very smooth and easy experience. Dr Leo was up for the challenge! Many thanks! Helpful if scheduling staff provided parking/location information on the scheduling call. Pre-appointment and prep information via text was not received after the first call or the second request.

The mammogram technician was so wonderful. Funny, made me feel comfortable. The front desk ladies were very rude. Not pleasant at all. Don’t expect a courteous hi or hello or any acknowledgment you are standing there. You stand there awhile before they acknowledge you. If you ask a question it’s way too much for them to answer. The lady prior to me asked a question when they did answer as she walked away they were openly talking about her as I am standing there. I had to inquire about time and the length of tests if they were running on schedule explaining not to charge me I did not think I had the time to do it. She charges me for what I thought was the mammogram test and it was for the original heart test I explained I didn’t believe I had time for. Would only go back for the technician she was great. The lady in the back that calls your name directs you to the room was great too. These two at the front desk need replaced there has to be nicer people you want representing your company especially if your experiencing issues and worried having to be there already on edge.

I appreciate the male tech who started my IV and completed my MRI test at this facility. Very personable and professional. I had a difficult morning at SIMON MED PEORIA (N 94th Dr) where the female tech was the only one and could not start my IV, which left me at a huge inconvenience and in a position to hold up my care. **SIMON MED management needs to ensure their BEST techs are at stand alone facilities for the patient’s sake and well-being if they insist on this 3 stick max policy with no backup plan.** Thankfully, they went ahead and took care of me at this Phoenix location, as one should when a patient’s care matters. Hoping the best for other patients coming after me.

My first biopsy was not something that I was looking forward to doing, but the lovely young lady that did my ultrasound before and during the procedure was a Godsend. She was kind, funny and so thoughtful and gentle. I really appreciate the care she gave me. The Dr doing the procedure was wonderful as well. It made the entire experience less stressful and frightening. Thank you both and God bless you.

First off I want to say it was not the workers fault she was working 2 departments and xray alone was very busy. She was very apologetic when she had to leave to go to other side and when she returned. I thought ii had an appointment because when I made my appointments that is what I was told by the person making my appointment then to find out when I tried to reschedule to find out xray was a walkin. Which I am not.sure if this is a good idea. But I do believe it would have been better to have more than this one lady there. So for.organization no fault of hers I give a 1 to. But to her I give a ten to she never lost her cool and was very nice.

I had to go to 3 different imaging sites to get a low back hip X-ray. As a person who deals with chronic pain- this is a horrible experience. 2 other clients had the same experience. Then when I got to where they had a qualified tech- I waited 2-1/2 hours in uncomfortable chairs for 10 minutes of X-rays. The only redeeming factor was the delightful tech at the 3rds st and Virginia site. She was joyful, handled herself professionally even though she was the only one handling an extremely difficult situation.

Adam was my tech and he was great!! He made me feel safe and comfortable. He is competent, courteous and professional! The ladies in front could use some customer service training. No smiles, cold and nicer to some than others which I observed as I waited for my appointment.

Receptionists are rude, staff is rude, you get a million email reminders but show up and they’re consistently behind. I’m on a VA referral or I’d never set foot in this place again. Dirty waiting area with bandages and litter on the floor while receptionists play on their phones into, joke with staff, then turn ice cold when you check in or ask a question.

The wait time was ridiculous. I had an appointment for a mammogram at 2:00pm. I arrived around 1:30 and did the necessary paperwork. I didn’t get called back for my screening until 2:30. There were people that came in after me that were called back before me (I don’t know what kind of appointment they had). I will never make an afternoon appointment again. I think you have a better chance of a short wait time if you go in the morning before they have a chance to get behind schedule. The technician that did my screening was very nice and professional.

A highly professional and caring team that provided a timely, smooth experience. The nurse stood out for creating a warm, comforting environment that helped ease anxiety. Overall, an excellent experience worth the long trip from California to Phoenix and back.

I recently had to visit this imaging center to have a couple of breast cysts evaluated, and understandably, I was feeling pretty anxious about the situation. From the moment I arrived, the staff made such a difference in easing that stress. The sonogram technician, Theresa, was truly exceptional! She was incredibly knowledgeable, patient, and kind. She took the time to explain what she was doing and made sure I felt comfortable throughout the entire process. Her calm and reassuring demeanor made what could have been a very overwhelming experience feel much more manageable. The doctor who performed my procedure was just as wonderful. They were professional, compassionate, and made me feel confident that I was in good hands. It’s clear that this center prioritizes both expertise and patient care. I’m so grateful for the level of care I received here. Experiences like this really matter, especially in situations that can feel so scary. I would absolutely recommend this imaging center to anyone in need of their services.

The staff at this location are consistently rude and disrespectful. The way they speak to customers, along with the negative facial expressions and attitudes they display, creates a very unwelcoming environment. Whether it’s because they are overworked, unhappy in their jobs, or dealing with personal issues, customers should not be treated this way. As paying clients, we deserve to be treated with courtesy, professionalism, and respect. I hope management addresses these concerns and works to improve the customer experience.

Something was wrong with the m r i., last time was in there hours. Came back days later and the technician was still having trouble. Somehow, money disappeared out of my wallet.I had it hidden in the zipper compartment , it was my last twenty. Not Entirely, sure.If it happened here or the hospital across the street right after. But the plan was to walk across the street, get something to eat and then use the smaller change to take the bus home. Constant schedule blunders. And most of the staff don’t know where the dressing room is.. Very uncoordinated. I feel sorry for anybody that has an emergency while here. In person , everybody was nice , but there’s a lot of mean angry eyes darting around..

Pleasant, professional staff. Organized and timely service. IV installed with minimal pain and perfect results first time. CT scanner performed flawlessly. Overall very good experience One thing to be aware of – there is extensive health info to be filled out ahead of time – at least 15 minutes – so come early. Perhaps going forward they should consider sending patients a link to fill out the info ahead of time?

I was impressed from the moment I walked inside the door. This is an awesome facility-You are able to get your test results soon after your procedure. No waiting for your doctor to call you results. That you may or may not get two weeks. Doctors need to be a patient and feels how it is to wait for them to call you. Perhaps and course in communication may help. Or iv insertion course. These may seem basic but they sure would aleviate many unnecessary problems. Everyone at your facility was Wonderful. Going above and beyond the call of duty. Staff appeared happy and that they liked their job. Worked as a team helping one another. I will definitely come back for future proceeders Keep up the Great Job!❤️ Julie Voyles

I was fortunate to get my MRI done here. The staff was friendly and approachable. Although I was not feeling very well, they displayed compassion and understanding. The tube is definitely no fun, but the machine was top level and the tech was incredible. He took the time to make sure I was ok throughout the process and helped me up from the machine while I regained my sense of self again. I would say that I would love to come back, but my hope is that I, nor any of you reading this, will ever have to get these kinds of tests anymore. Praying for positive results.

I had a really great experience. I was feeling pretty nervous going in, but the staff immediately put me at ease with their kindness and professionalism. They took the time to explain everything and made sure I was comfortable throughout the entire process. What really stood out to me was how quick and efficient everything was. There was very little waiting, and the procedure itself went smoothly from start to finish. It made what could have been a stressful experience so much easier. I truly appreciate the care and compassion shown by the team. I would definitely recommend this center to anyone needing an MRI!

I was seen at my appointment time, the tech Vicente and his student Kevin made me comfortable during this process and handled me with care they are great team! Keep up the good work!

Front desk didn’t know I could walk in for calcium score and turned me away. Made an appoint and they cancelled it 30 mins before I got there… I went anyway and they told me that the person who called me was not honest and that they actually had pulled the tech to mercy care facility ( the woman on phone told me that the tech had an emergency) . While I was there the front desk people were overwhelmed and making mistakes that I witnessed. Watched a lady come up and say this isn’t my paperwork , the front desk gal looked through papers and took one and put it in trash….oops hippa That being said , today went smooth and fast. They had a contracted tech who was efficient and knowledgeable.

Customer service was great, all my questions were answered politely and professionally. The young lady who performed the MRI was just as polite and professional. She answered all my questions and put me at ease. This was the first MRI and I was little nervous. Thank you for the excellent service.

I had the most wonderful experience at Little Bellies seeing my baby! The staff was so patient and helpful, and they worked with me to find ways to get my baby moving so my family and I could see her face. They also have a great variety of dolls you can choose from to place a recording of your baby’s heartbeat inside, which made the experience even more special. I would definitely recommend trying this at least once during your pregnancy!

I had a wonderful experience here. The building layout was a little confusing at first, but everything else exceeded my expectations. The room we were in was comfortable, and the customer service was outstanding. As a first-time mom, I felt welcomed and well taken care of throughout the entire visit. I came for a gender reveal and left with beautiful photos of my baby, two confetti cannons, and a huge smile on my face. I would absolutely return for future pregnancies and highly recommend this place to other expecting parents.

I had an amazing experience at this ultrasound center. Scheduling was incredibly easy because they had plenty of availability, which made it simple to find a time that worked for me. When I arrived, the check-in process was smooth and there was little to no wait time before I was called back. The staff was extremely friendly and welcoming, which immediately made me feel comfortable. The ultrasound tech truly went above and beyond to make sure we had a great experience. They took their time, explained things clearly, and made the entire visit feel special rather than rushed. Overall, the environment was warm, professional, and very accommodating. I left feeling well taken care of and grateful for such a positive experience. I would absolutely recommend this center to anyone looking for a comfortable and supportive ultrasound visit.

So so grateful to Little Bellies!! I had some nervousness after light spotting a few days ago and was able to book an appointment within two days! The appointment went amazing and we were able to see the baby move around and their heart beating perfectly. So thankful for the comfort that their office brought me! Amazing bedside manner as well, would recommend this place to anyone!

The staff here is always so kind, and I love how they have so many appointment times including same-day appointments for peace of mind. And they always email you tons of photos and videos after the fact! Always love coming here!

I absolutely love this place! The tech was very sweet and had us laughing the whole time! She was very efficient and made sure we had everything we needed! I highly recommend this place!! Also the office is so cute and swanky and mama’s they have freebies there!

I honestly do not know how this place has such high reviews. I came here twice, and the first time went *okay*. The tech was kind and knowledgeable. The second time though, the tech was in a very obvious rush, and was honestly pretty dry and rude. I will not be returning.

This review is inductive of my overall experience, not necessarily this location. The ONLY reason I gave two stars was because one of the techs was very nice, it was clean, and they were on time. I got bombarded with scheduling requests, often multiple times a day. I made an appointment and still received an incredible amount of notifications. Two days before my exam I was told it was two days early. I rescheduled only to be bombarded again. The day before I’m told the machine is down and to reschedule. So we go through the whole process again. The day of, I got my mammogram plus ultrasound. My doctor called me that day to tell me test results are benign and we’re good until next year. Then I got emails from Simon med saying I needed an ultrasound. I HAD one that same day. Today I got an email telling me masses were found and I require additional testing. Now I sit here on a weekend with nowhere to turn.I am relying on my doctor’s call more than these emails but it’s still scary Great job, Simon Med.

The front desk lady was extremely rude. Needs to learn how to say, please and thank you when asking for ID. And perhaps smile every now and then! Other than that, the experience was great and you would’ve gotten five stars except for your front desk person(female). The male technician was extremely polite, very engaging and presented an overall pleasant experience. I would suggest you give your front desk staff a lesson on APPROPRIATE customer service engagement!!!!

The wait was very long! However, the two gals at the front desk were just going like machines to get the people through the line and through their paperwork very quickly and very efficiently!! The technician, Josh, was very knowledgeable and was very very helpful and precise! You could tell that he knew what he was doing and that he was very great at his job!! I can’t imagine how much slower it would’ve been if the people that were working there weren’t on top of their game with as many people as were there.

The tech support staff were incredibly helpful, patient, and kind throughout the process, and I truly appreciated their assistance. Unfortunately, my experience with the front desk staff was very different. In Building 5, a young lady at the front desk was rude and actually walked away while we were trying to get corrected directions to the proper building for the MRI. Once we arrived at the correct building, the experience was similar — the front desk staff seemed bothered, unfriendly, and lacking basic customer service. While the medical and technical support was excellent, the front desk interactions left a negative impression and could definitely be improved.

Where do I start? I called to set an appointment for my mom for MRI for 8:15am set the appointment immediately received a text an a email confirming my 3:30pm appointment. I called Back to confirm my 8:15am appointment not 3:30pm and was told yes 8:15. The day before the appointment I got a text confirming 3:30pm appointment of course once agent I called Simon med and was told 8:15am appointment. An hour later after I confirmed the appointment I got another call stating they need to cancel my 8:15am appointment as machine needed service and there was another scheduled appointment at that time. And they wanted to change the appointment to 5:45pm that day. I reluctantly agreed. I then received an email stating my appointment is 5:30pm not 5:45pm. 2 hours later I received another call asking if we could change the rescheduled appointment for tomorrow to today. Very unorganized business if you have other options for your test highly recommend you avoid this place.

If you are running more than 30 minutes behind you should let your appointments know. An hour behind with out a notice is redicoulous. I guess friendliness doesn’t matter for you staff as our options are limited but hire some friendly people for the front. Next time I need an MRI I will find a different company. Don’t get me started on the foreign call center this company uses. So difficult to understand the appointment setter.

I had a 2pm appointment and arrived 20+ minutes before to check-in and fill out paperwork . I was called up to the front desk asking if I had completed one of the sheets of paperwork, I informed them I had completed however, they we’re unable to locate it so I completed it again. I wasn’t seen until 3pm because of the missing paperwork. Staff should keep better track of scheduled appointments to ensure patients aren’t unnecessarily delayed.

Very excellent front desk service and the Dr and technician. Explained everything to me in great detail. She was wonderful. I live in a different city now but I will always make the drive to go just to that one because I was treated w much kindness and respect. My worries were validated and explained to me which then made me unworried and scared. I felt very relaxed and comfortable to move forward w procedure

First, I would say that I was very happy to meet the Doctor Who I was able to tell is truly professional and serious and cares about helping his patience. He was straight with me and allowed me to then make a choice as to which way to go with my surgery and I did appreciate meeting him very much. Regarding all of the employees that cared for me, everybody was friendly and you could tell they did care and gave me the best of service and I appreciate it everybody overall it was a great experience and I look forward to going back and saying hello to everybody that I’ve met.

Dr. Kassman is probably the best at his craft in North America based on my experience and my neighbor who describes him as a rock star after his own full hip replacement. Specifically, on the same day I contacted his office, he reached out to me later that day to introduce self and get to know me and welcome This personalized service happens in Canada… NEVER. Not gonna lie, major surgery was scary for me, and of the multiple options I researched. Dr kassman clearly stood out as the best option, even with the larger investment from me securing USA support as a Canadian. The team and protocols he’s amassed are just as compelling. Very skilled, proactive approach and a personalized service. They also have fun. So novel. So thankful for a great major surgery experience And with post op protocols, regular check-ins including multiple physio appointments, I remain in great hands.

Staff were great. Quick and efficient. I however did not like the consistent inquiry via website, emails and then in person to up sale the services. Also why ask to verify insurance, request to submit front and back photo of card online priori to appointment if you are going to ask for them again and scan in office.

Had a CT done yesterday… I was there early, called in early, the procedure was done quickly and efficiently, and the technician was professional and friendly. It was a great experience. I don’t think I’ve ever had a bad experience at SimonMed. Was able to get off to work and even got there on time! Very pleased!

The woman who greeted me at the desk at check-in, needs more professional training. She stated her name is Michael. Brunette in a ponytail. About 24 years old. Sat to the left of the front door. Loud and had attitude. She spoke so loudly, I had to ask her to please lower her voice since other patients are in the room, and my personal information is being broadcasted. She responded, ” I just speak loud. That’s how I communicate.” I quietly said, “But I’m speaking softly. Will you too please?” At one point she said, “I speak loudly because older people can’t hear me, so I need to speak loud.” In a quieted tone, I answered, “I can hear you. Read the room. I am speaking softly. Will please also do the same? I don’t want my personal insurance conversation announced to the entire waiting room.” At one point, I said, “You’re clearly not happy with me..” She thought I was upset about the insurance situation. I said ” No. I’m upset about you are talking loud and everyone in this room can hear our conversation.” She continued to denounce my request for confidentiality. She remained staunch and was clearly not attuned to me. However, I was very comfortable with the lab staff. Professional and personable. Clean conditions and I was well informed on how to get ready for my procedures. I felt well cared for and my needs were met. Both medically and with regard to my personal needs- locker, dressing room, comfort in the MRI machine, etc. The medical staff were superior. MRI & X-ray tech. Thanks to both👍

I arrived early as requested and completed all of the online paperwork ahead of my appointment after receiving numerous text reminders to do so. When I arrived, I was told I had to fill out the exact same paperwork by hand. When I asked why, the front desk clerk explained that their online system “doesn’t work very well.” That meant the time I spent completing everything in advance was completely wasted. If the online forms aren’t actually usable, patients shouldn’t be repeatedly reminded to complete them. It created unnecessary frustration and made what should have been a smooth check-in process much less efficient. In addition, when I was finally called back for my two tests, I felt like I was being scolded because I had chosen a different method of testing for my previous follow-up appointment and hadn’t sent my prior test results ahead of time, even though my doctor had already reviewed those results and ordered these tests. I explained that I had mentioned my previous testing multiple times: through the online scheduling system, on my paperwork, and over the phone when I scheduled the appointment. At no point did anyone ask me to provide those records in advance. She had me email the results to a very kind front desk clerk. However, I was then told by the technician that I would have to wait until a doctor reviewed them before she could perform the scan. I was already anxious about undergoing the testing, and the delays and interactions only added to that stress. By the time the scan finally began, I was struggling to keep my emotions together. From the time I arrived until I left after both appointments, I spent a total of 2 hours and 15 minutes in the office. Between the duplicate paperwork, poor communication, unnecessary delays, and the way I was made to feel during the process, the experience was extremely disappointing. I will be looking elsewhere for any future testing and would not recommend this office based on my experience.

Mixed review. The facility is extremely convenient and well kept. However, the front desk staff are less than helpful and seemed more interested in checking their texts than assisting patients. Honestly, the design of the front desk is the least welcoming design I’ve ever seen. You don’t see staff, you see the backs of computer screens. Horrible. The actual technical staff and service was great. Sad to say it was the front end that really was unpleasant. It seemed like no one was happy to be there.

I would still give SimonMed a five-star rating, largely because the technician truly saved the experience. She was professional, friendly, and took the time to thoroughly explain the entire process. I was in and out efficiently, yet never felt rushed. Most importantly, she made me feel like a person rather than just another number or financial transaction. Unfortunately, the experience at the front desk was quite the opposite. The two individuals checking patients in showed little to no personality or engagement. I’m not sure either one even looked up while assisting patients. Honestly, a self-service kiosk would have felt more welcoming.

I’ve been going to Simon med for more years than I can count. It’s a convenient location for me at 25th and Camelback and for the most part the checks have been good to very good. I have consistently had poor to sub poor experience with the front desk staff. They all seem to dislike their job and for the most part annoyed to have to serve the patient. But Alfredo took the cake For being beyond rude beyond unhelpful, totally and utterly unprofessional. The entire front office dressed as though they just left the gym. All of them on their phone in between Begrudgingly serving the patients. Alfredo behaved like he would rather be anywhere else on the planet than where he was. Simon med either needs to pay more. I’ll figure out what the issue is with their staff because it’s beyond unacceptable I have also gone to smile on occasion with excellent service and that’s where I should be giving my business to.. I will say that Mia, who performed the ultrasound was the absolute opposite of the front end staff. She was dressed very professionally, clean, neat, courteous, and extremely competent and polite. This is the healthcare industry. People are sick coming in there, and are being treated like discarded trash. Simon Med DO BETTER!!!

People were great. Computer system not so much. After getting multiple texts over several weeks telling me that they had an imaging order and wanting me to set an appointment, I did. On arrival was told they had no order. System said I was going to hand carry it. Was never given a paper order by MD. First they were going to waste my afternoon, no order no imaging study that I had prepped for as instructed. Then nice lady at front desk volunteered to call MD office and get a verbal order. She did. Rest of process was fine. I had showed her the texts claiming they had the order. She couldn’t explain.

I recently completed an extensive MRI appointment at SimonMed Imaging – Biltmore, and I feel compelled to share what was truly one of the most exceptional medical imaging experiences I have ever had. Having undergone numerous MRIs in the past, I arrived expecting a routine — and often impersonal — process. Instead, I encountered a level of professionalism, attentiveness, and genuine patient care that far exceeded expectations. My technician, Rachelle, was absolutely phenomenal. Over the course of six scans — three without contrast and three with contrast, lasting a little over an hour — she demonstrated remarkable expertise and compassion from beginning to end. MRI procedures can be intimidating and physically uncomfortable, yet she consistently communicated with me through headphones, calmly explaining each step and checking in throughout the entire process. Her reassuring presence transformed what could have been a stressful experience into one that felt supported and manageable. What stood out most was her attentiveness to patient comfort. Before I even mentioned feeling cold, she thoughtfully provided a blanket, anticipating my needs with impressive awareness. Her knowledge and professionalism were equally outstanding; she was the first MRI technician ever to inform me that my dermal piercings are titanium and therefore safe around the magnet — an incredibly helpful piece of information that no previous imaging center had taken the time to explain. That level of expertise and patient education made a lasting impression and reflects true mastery of her role. I also want to acknowledge the wonderful woman at the front desk, whose name I unfortunately forgot. She was exceptionally patient, kind, and thorough while answering my many questions and assisting me through the check-in process. Her welcoming demeanor set a positive tone the moment I walked through the door. Beyond the staff, this location itself deserves recognition. The facility was impeccably clean, organized, and calming, with an atmosphere that genuinely felt professional yet inviting. There was an overall sense of ease and positive energy throughout the building that immediately put me at comfort. The reserved parking directly in front of the entrance was an added convenience that made the visit even more seamless. Without hesitation, this is the cleanest, most friendly, and most professional SimonMed Imaging location I have visited anywhere in Phoenix. Moving forward, I will not go to any other location. Highly recommended to anyone seeking compassionate care, knowledgeable staff, and an outstanding patient experience. ⭐⭐⭐⭐⭐ 5 star recommendation ‼️‼️🌞🎉😁

My Open MRI was very nerve wracking however the personal team was very personal and informative to make me feel a comfortable and relaxed as possible. She provided me with all the details the testing that was going to take place and my options as a patient. This is the first experience I felt very confident that my wellbeing was importance and I was in the right hands. Thank you sooo much for turning around my anxiety and making me feel heard and supported. Your pride in your work really shows. Thank you again for how much you care about your patients.Godspeed

Talk about confusion. I was scheduled at 1 facility for mri and xrays. When I got to appt they said they didn’t do xrays there I would have to go to another facility. So I go to the next facility have xrays done. I don’t have a car so I have to rely on someone else who was pressed for time. It was inconvenient and timely. The only nice people were the technicians. The front desk people weren’t friendly at all. The mri was supposed to give me a disc which they did not. The next morning another facility calling and leaving messages that I need to reschedule to have xrays done?

This was very bad experience. Wondering about the integrity of the test and equipment with the condition of the overall facility. Received numerous requests to complete early check in when it was already completed . We arrived at 2:00 pm for appointment at 2:30 and didn’t get called for test until 3:30. The oversized wheelchair didn’t fit through the changing area door. The main waiting area was unpleasant with outdated, uncomfortable chairs, it smelled of mold in the entire area. The office needs to be renovated or relocated. Sorry for the bad review but it is truthful!

My experience with the online portal was frustrating. I repeatedly received text messages asking me to schedule my MRI online. However, when I accessed the portal, it required information from my doctor’s order that I did not have. My doctor’s office sent the order directly to your facility, so I don’t know what type of MRI was ordered or the reason for it. That information should already be available to your office based on the physician’s referral. Additionally, I completed the required forms online, but when I arrived for my appointment, I was asked to complete the same forms again, making the online process feel unnecessary. Two days before my appointment, I received another text instructing me to access the portal to prepare for my visit. When I followed the link, I was prompted to create an account, but my email address was already registered. There was no option to log in, so I was unable to access the portal or complete any pre-appointment steps. Although there was a link with general MRI preparation instructions, it wasn’t helpful because I didn’t know which type of MRI my doctor had ordered. Overall, the online portal was confusing, duplicated work, and did not provide the information or functionality needed to prepare for my appointment.

Your technician was wonderful. Professional, respectful, and efficient! She did a wonderful job and I appreciated the care. Your front desk customer service needs work. The two individuals on 01-May-26 did little to make patients feel welcomed. A smile, a thank you and personable interactions make health check ups a little less daunting and are very much appreciated.

James survived the procedure except for one thing, the needle was extremely painful in his arm. he almost pulled it out because it hurt so much, but James is a tough guy and kept quiet. The MRI was tolerable. He’s 96 and I don’t expect him to ever return. Gil Reyes

They were running very behind and did not communicate that. It would have been fine if they would have let us know, but an over 45 minute wait past my appointment time when I was already 20 minutes early (as instructed) is unprofessional. It was a very rushed process with very little instruction or care. The MRI technician asked me to walk on my broken ankle, even though there was an MRI wheelchair a few steps away. I was using a mobility aid the whole time I was there, I’m not sure why they thought I wouldn’t need a wheelchair into the MRI (since my mobility aid was metal). Not to mention the issues with scheduling, which wasn’t this specific clinics fault. But overall just a horrible experience for someone already in pain.

This is what a customer sees upon entry. No sign of a person just the backs of two computer screens. Could that be any more unwelcoming!?!!! I didn’t see anyone. The lights were dim and I thought they were closed. Then I heard a small voice ask if she could help me. I had to look to see where it came from-oh! Hiding behind the computers. Joe was the tech and he was good. Not connected to this office but -The appointment setting was a complete disaster. You all called me 4 times to reschedule an appointment then after about 20 minutes of questioning discover that I needed to speak to a particular scheduler who you were unable to name or connect me with. You need to work on your customer service and processes. I avoid using SimonMed but was referred her by my doctor.

Unprofessional, I’ve been waiting for this appointment because the VA doesn’t have availability. They waited until I got to the location, as I was checking in, told me the MRI machine was broken. No call, no text, no email or anything. I was told the manager said she called me but I have no missed calls. The next available appointment is weeks away or go to another location somewhere else in the valley. This really sucks and the fact that it doesn’t impact them shows in their lack of care or concern. Receptions personal cell phone conversation continued as soon as I took my printout. Don’t come here, you may want to consider another company for your imaging needs in the future.

The staff is pleasant, efficient and welcoming. The imaging technician was thorough, experienced and considerate completing my tests in a third of the time the appt called for. He explained everything he was doing as he did it, asked if I had questions and made sure I was comfortable. As these tests were for a recent cancer scare, I was very anxious going into appt and came out believing I was very well taken care of.

The wait was very long. I had an appointment and they were an hour and a half behind. The chairs in the waiting room were very uncomfortable. The reception area staff were matter of fact. The MRI staff were performing their job, matter of fact. Not rude but not friendly either.

Lady at front desk was awesome. Very Very Very friendly and tech was fast and very personable. I loved the whole experience. I’ll definitely be going back! Thank you

This was the worst experience. I had an appointment made for 2:00. I arrived early to fill out paperwork. I was not seen for over an hour! Why make appointments if you are going to have people wait so long. Not to mention the front desk attendant was the surliest person. There was a patient who threw up in the waiting room and the desk worker did nothing and refused to do any cleanup. It was disgusting to sit with that. I hope I never have to return to this location

Walked in for xray. Got there shortly after opened & they got me in & taken care of quickly. Not sure how xrays take 4 days for results, when they are digital images these days, so had to reschedule my foot doc appt. Staff was nice & helpful