SimonMed Imaging - Phoenix High Field

My Open MRI was very nerve wracking however the personal team was very personal and informative to make me feel a comfortable and relaxed as possible. She provided me with all the details the testing that was going to take place and my options as a patient. This is the first experience I felt very confident that my wellbeing was importance and I was in the right hands. Thank you sooo much for turning around my anxiety and making me feel heard and supported. Your pride in your work really shows. Thank you again for how much you care about your patients.Godspeed

Talk about confusion. I was scheduled at 1 facility for mri and xrays. When I got to appt they said they didn't do xrays there I would have to go to another facility. So I go to the next facility have xrays done. I don't have a car so I have to rely on someone else who was pressed for time. It was inconvenient and timely. The only nice people were the technicians. The front desk people weren't friendly at all. The mri was supposed to give me a disc which they did not. The next morning another facility calling and leaving messages that I need to reschedule to have xrays done?

This was very bad experience. Wondering about the integrity of the test and equipment with the condition of the overall facility. Received numerous requests to complete early check in when it was already completed . We arrived at 2:00 pm for appointment at 2:30 and didn’t get called for test until 3:30. The oversized wheelchair didn’t fit through the changing area door. The main waiting area was unpleasant with outdated, uncomfortable chairs, it smelled of mold in the entire area. The office needs to be renovated or relocated. Sorry for the bad review but it is truthful!

My experience with the online portal was frustrating. I repeatedly received text messages asking me to schedule my MRI online. However, when I accessed the portal, it required information from my doctor’s order that I did not have. My doctor’s office sent the order directly to your facility, so I don’t know what type of MRI was ordered or the reason for it. That information should already be available to your office based on the physician’s referral. Additionally, I completed the required forms online, but when I arrived for my appointment, I was asked to complete the same forms again, making the online process feel unnecessary. Two days before my appointment, I received another text instructing me to access the portal to prepare for my visit. When I followed the link, I was prompted to create an account, but my email address was already registered. There was no option to log in, so I was unable to access the portal or complete any pre-appointment steps. Although there was a link with general MRI preparation instructions, it wasn’t helpful because I didn’t know which type of MRI my doctor had ordered. Overall, the online portal was confusing, duplicated work, and did not provide the information or functionality needed to prepare for my appointment.

Your technician was wonderful. Professional, respectful, and efficient! She did a wonderful job and I appreciated the care. Your front desk customer service needs work. The two individuals on 01-May-26 did little to make patients feel welcomed. A smile, a thank you and personable interactions make health check ups a little less daunting and are very much appreciated.

James survived the procedure except for one thing, the needle was extremely painful in his arm. he almost pulled it out because it hurt so much, but James is a tough guy and kept quiet. The MRI was tolerable. He's 96 and I don't expect him to ever return. Gil Reyes

They were running very behind and did not communicate that. It would have been fine if they would have let us know, but an over 45 minute wait past my appointment time when I was already 20 minutes early (as instructed) is unprofessional. It was a very rushed process with very little instruction or care. The MRI technician asked me to walk on my broken ankle, even though there was an MRI wheelchair a few steps away. I was using a mobility aid the whole time I was there, I’m not sure why they thought I wouldn’t need a wheelchair into the MRI (since my mobility aid was metal). Not to mention the issues with scheduling, which wasn’t this specific clinics fault. But overall just a horrible experience for someone already in pain.