Best shoe repair shops in Phoenix: find options near you

Everyone is always so nice and helpful! They are so great on educating about the different shoes and your specific foot and gait pattern! I have recently been helped by Ashby, Nekoda, and Shannon and they were all so wonderful and sweet! But guarantee anyone helping you here is also so great too! Definitely would recommend to come here!

The customer service was outstanding! After confirming the shoe they sold me would not work, and that they were unable to order the shoe I needed, they did the next best thing.. they refunded 100% of my purchase amount and referred me to another competitor business to find the shoe I needed…This type of customer service will keep me coming back for all my athletic shoe needs.

We live two hours away in northern Arizona, and this was our first trip to Road Runner Sports. We were surprised to see how large of a store with a huge inventory to select from and a staff that actually knew what they were selling. Our salesman Jeff assessed my feet and gave me a selection of shoes to meet my needs. Jeff was patient and so knowledgeable. I tried on five pair and walked away a very happy customer.. I’m not only would recommend this business, but I will travel to shop here . Thank you, Jeff

Sara was so lovely and helpful in finding me a comfy pair of shoes. she helped me figure out I’ve been wearing the wrong size my whole life, and showed me accessories like compression socks and specialized laces that fit my needs without me even asking! Thank you Sara!

This is a wonderful place. The membership is so worth it and their custom insoles are amazing. The last time I went in, Ashby helped me out, and I realized I had one of the best helping me. He was energetic, professional, and had an answer to every one of my many questions. Thank you!

This is my third visit to this store because I live quite far away, but it’s definitely worth the trip. Today, I had the pleasure of meeting Aidan, a truly exceptional Fit Expert. He was incredibly thorough, kind, patient, and had an outstanding personality. His service was truly exceptional, even surpassing the experience I had at another store outside of Arizona. Aidan, please continue to deliver such excellent work. When we return, we’ll definitely be asking for you again.

Has a lot of shoes, and knowledgeable staff. Great facilities for measuring your stance precisely. Minus a star because I feel that I got led into buying orthotics without knowing that it wouldn’t be cheap. I wasn’t asked if i wanted them – they just got molded to my feet as par for the course, so I naively assumed it was part of the service, or at most a nominal cost. Ultimately, I chose to buy it, and I learned something. Be on your toes!

Update: Ron reached out and offered to have us come back in to try different shoes. We declined but up the review stars for the quick response and willingness to help if needed. I’m new to running and came in looking for guidance on choosing the right shoes for both myself and my husband. The visit itself was pleasant, and the staff member was friendly, but after leaving, I felt more like I had been sold to than actually helped. I was initially brought a more expensive, highly cushioned pair of shoes, which were comfortable. When I asked to see other options, I was shown a cross-training shoe rather than different running shoe brands or styles. I was expecting to compare multiple options—such as Brooks, HOKA, or other well-known running brands—but that opportunity wasn’t really provided. It felt like the selection was limited and possibly biased toward a specific brand. What stood out most was that my husband and I, despite having very different gait and walking patterns, were both recommended and sold basically the same shoe. That raised concerns for me, as I expected a more personalized fitting experience. Overall, while the service was polite, I left feeling unsure whether the recommendations were truly based on our individual needs or more focused on making a sale

I came in after months of running with severe tendinitis and decided I’d see if this place could offer me a solution and all I can say is they offered that and more. I was able to try on multiple shoes to get an idea of what was best suited to my foot and after five pairs, I found the one for me. It may be anecdotal but I ran on 5/20/26 and had to quit after 2.5 mi due to tendinitis and on 5/22/26 and 5/23/26 I was able to run 4mi with little to no tendinitis both days in a row! TLDR: This place really cares about what you need to enjoy running and I highly recommend it!

I am stepping into running more consistently and wanted to get a pair of shoes geared toward that. Steven was an amazing help and very patient with me, as I know nothing about running shoes. He showed me several options that would work for me and helped me get into a pair that I love. Great and friendly service.

I needed a new pair of shoes because the ones I had were not good for my over pronation. Lauren took the time to listen to my concerns and brought out six pairs of shoes. With each shoe, she explained the support features. I bought a pair of Brooks and my feet are very happy with them.

Overall a good experience. Personalized service while choosing your new running shoes. My only complaint would be the gait analysis and explanation of what’s occuring with your body from feet to hips was not as thorough as I would have liked.

My first time visiting the store and I came in specifically looking for walking shoes. The sales associate, Chian, was helpful and pulled a lot of different options in my size (womens 10 wide). There were a pair of shoes I really liked because of the colorway, but Chian provided some good info/feedback on how those wouldn’t be the best for walking. Comfort > Fashion. I walked out with a pair of Hoka Clifton 10s and Altra Experience Wilds. Each had a different feel, but both were super comfortable. Would definitely visit this store again next time I’m in PHX!

Best shoe buying experience I’ve ever had. Brandy was really helpful, great recommendations, amazing service. I will be spending money here.

I came in looking to repair a cross pendant that was very sentimental to me. I did not want to leave it for days. He took care of me in a couple of hours using scrap pieces of gold in order to not have to order something. He did a beautiful job of keeping original look but also repairing what was broke. He cleaned it up and it looked brand new. I will definitely recommend this shop! Thank you!

I was looking for watch sizing and a Google search led me straight to Biltmore Shoes, Jewelry & Watch Repair. They were incredibly helpful from the moment I walked in—carefully checking the sizing on my watches to ensure a perfect fit. While I waited, I browsed their impressive selection and was blown away by the wide range of quality watches, fine jewelry, and precious metals they carry. The service was quick, friendly, and professional, and their pricing was noticeably better than the competitors I’d checked. If you need watch repairs, sizing, or are just shopping for jewelry or timepieces, this is the place to go. Highly recommend!

Benny is wonderful and does tremendous work. Not only is he knowledgable and skilled, but he is also an upstanding and ethical person. I came in based only on the review ratings online, to help bring my grandfather’s bracelet he gifted me back to life and get it resized. By the time I was done, I understood why he and his shop was so highly reviewed. Highly recommend.

I have a Gucci watch that I had a horrible experience with Gucci themselves. Long story short I turned my watch in which was supposed to take no longer than 3 months and ended up 1 1/2 – 2 years to finally get back. Not only after countless attempts to get my watch fixed and even found from multiple managers to where they shipped it, I also ended up paying $250 for new battery and new band on which they said they would take care of. So I get my watch back and 3 months later it stops working out of nowhere. I bring my watch here and find out Gucci repair team not only gave me a cheap battery, but they broke 3 total parts on which held the battery together. Nonetheless I had my watch fixed and no problem since and it’s been about 3 months now! Great business! I will continue to come here. Incredible service and generous timing on getting items fixed or cleaned. I also bought my shoes and ladies watch can’t wait to see the finished results! 100% recommend! Thanks, -Tony

Benny and his family sold me my first watch. Gave me a great experience and amazing explanation of the seiko I bought as well as a killer deal!

Always takes care of me and my Wife, always has wonderful pieces set aside for her when we come in and has always payed great prices for silver and gold. Let alone the watch and shoe repairs they have done for us over the years. Very nice and fair. Even if we move further away we will be coming back.

Danny Is man of fairness and will do the job right. I want to thank him and his establishment with the family and store for being a business owner. Will be back after he fixed my electronic watch. They have some great items

Tremendous appreciation for Mr. CJ. Young man is extremely professional, unbiased and put his best foot forward in assisting me with finding the best fitting boot. He also was helping train a young lady in her first day. She was awesome as well. Thanks again CJ, wishing you much success!!

As a women trying to find work boots is a challenging aspect of the job, but Industrial Shoe actually had many options for me to consider compared to other stores. Dave and the staff at this location were extra helpful in finding all the options available to me. They had a great positive attitude towards the stock they had available, taking extra steps to search for additional options I had not even considered. It was an enjoyable experience overall.

I went here on Saturday the 7th, With a friend and our dogs, they didn’t seem to mind our dogs as both of our dogs were friendly. The staff was very helpful and friendly themselves. I found a nice pair of work boots that fit perfectly and are durable and stylish. The only reason I’m giving them 3 stars is because they might have a card skimmer there. I used a very specific card and the next day on the 8th i got a notification that it was used at Pho restaurant. So I froze the account and have to dispute the charge. I rarely use that card to make in-store purchases.. but I did that day and at this place….

They’re fine. I wasnt expecting to get my shoes today but I was in the area… wearing sandals of course. They gave me a pair of black work socks to try on woth the shoes. My work gives a 125$ voucher and the selection for that is great!

I work for Lucid and I went here for my shoes and the guy that helped me was very nice if ever he got really a demand. He said he was going to be running the store in Maricopa hopefully so I could go to Maricopa and get that same wonderful service

Shout out to Laura for an amazing experience! I came in planning to buy a new pair of white shoes because my current pair was so scuffed and worn out. Laura took the time to tell me all about the shoe-cleaning machine they use, applied a protectant to my shoes, and even encouraged me to bring back another pair to be cleaned. She also gave me a great lesson on shoe care, explaining why you should avoid using Scotchgard and bleach on white shoes since both can cause yellowing over time. I had no idea, but now I know! I originally came in to purchase one pair of white shoes, but thanks to Laura’s outstanding customer service, I ended up buying two pairs plus an extra item. I’ll definitely be back. Thank you, Laura, for going above and beyond! 👟⭐️

I went here looking for a pair Columbia waterproof hiking boots, they didnt have any WP hiking boots. However I did find a pair of Columbia hiking shoes, unfortunately they only had 1 pair of my size and they clearly had been used and returned (bends and wrinkles on the top of both shoes and the bottoms were dirty like they walked in them outside). Requested a manager since this pair was the only one in my size and I needed them today. The manager tried to tell that the soles were dirty from walking their carpet in store. I’m sorry but im not stupid, these were dirty from being worn, if only for a short time before being returned. I will never be back to this location and now ill need to to find another location that has these shoes. Unbelievable!!!

This place is awesome! They’ve got more shoes than I thought possible all in one location. I really liked the designer brands they had, but I also appreciated the affordable prices. What’s even better is their clearance sections. Good prices look even better when they are on clearance. And when you have growing kids, there’s nothing wrong with that.

Was purchasing a gift for my sister with a $10 off coupon a d was also able to use my $5.00 birthday reward. Great selection of shoes

Amazing customer service!! Michael helped us find everything we needed. Very approachable and kind. Purchased 4 pair of shoes for a very reasonable price.

Great experience from start to finish. The staff was friendly, helpful, and knowledgeable. They helped me find exactly what I was looking for, and the shoes were in excellent condition. The store had a great selection and fair prices. I’ll definitely be coming back for my next pair. Highly recommend!

Thank you Carlos for hooking it up with my Yeezy’s!!!!! I have been searching for this specific color for some time now and I finally have them in my possession……. Check out Carlos on your next Shoe or clothes purchase as they have the Coolest inventory in Stock.

These guys are the best! Helped me get super fly and got me a fire gift for my friends bday!!!! Will shop with these guys 4life I’m on east coast to so these guys customer service is impeccable! 5 Stars!!!! Thanks again

I came from Goodyear, not many friendly shoe stores that aren’t trying to take your head off with overpriced prices. Restock Ave has REASONABLE prices, a GREAT selection of shoes (both previously owned and brand new, kids & adults) , and SUPER friendly and personable. Chris helped me out today and he was so helpful and had outstanding customer service. This ain’t your “other” shop that doesn’t even greet you when you walk in the door😂 I loved the selection Restock Ave has but, Chris made me a returning customer. I look forward to coming back for my next purchase. 10/10 ⭐️

Guy showed up late and then tried to lowball me like crazy. I even said I was willing to do store credit, which usually means you get a little more value since you’re not just selling outright. He also gave me a price on one pair and then turned around 5 minutes later and said never mind. The offers compared to the market and the condition of the shoes were ridiculous. I resell shoes myself, so I understand margins, but this was way off. I honestly just had to laugh. Won’t be returning.

I have always had a great experience at this Redwing store. On this particular occasion , I dropped off two pair of boots to be cleaned/conditioned. Cole, Mike, James, and Jesus were all professional, very knowledgeable and personable. I really appreciate their approach to the craft. My boots were returned to me in excellent condition and with new laces. I really appreciate their attention to detail.

Great brand great service and they do good for saving you feet if you are in trades. Just saved my feet from screw punctures and hotwork. Can’t recommend enough.

Mike is an awesome dude, Took his time to help me pick out a boot that’s fits right and is comfortable for my work needs very dedicated and professional dude

Once again, they have ‘Top-of-the-Line’ assistance! I purchased the King-Toe composite boot. My right foot is flatter than my left. The foot scan found the right sole to fit my foot. For this, I am grateful!

The gentlemen at this store are some very knowledgeable associates. It’s like dealing with family. The store is always in tip top shape, and they provide a white glove service. Now the boots are quality!!! Been coming here since I started wearing redwings!!!! See you fellas in a year if not sooner!!!

Husband came in not sure what to look for and Jesus was very informative and helpful which guided my husband to pick work boots that fits his foot type perfectly for long work days. He left wearing them ☺️

Best customer service in town had to try four different boots until they got me the right one jesus and Jess hooked me up !!

My wife has a Mexican Folklore dance group in Tucson and they needed some items to complete their costumes for an upcoming annual show. We found this hidden gem of a store hidden inside Central Mart in South Phoenix. They have a huge inventory of Mexican Folklore/Folklorico outfits including Sombreros, dresses and Charro suits, and hundreds of other accessories. We have made 4 trips to Phoenix cause there is not places in Tucson for these type of items. Very happy with owners Norma & Victor as they are so knowledgeable in the Mexican dance arts.

I had a very disappointing experience at this clothing store. The manager—whose name I believe is Norma—was extremely rude and unprofessional. Instead of helping me, she was dismissive and made me feel uncomfortable and unwelcome. When I asked to speak to someone above her, she told me the owner doesn’t care about complaints. I find that level of service and lack of accountability unacceptable. I would like to have the owner’s phone number so I can personally share my complaint. It’s a shame, because the store has nice clothes, but with customer service like that, I won’t be coming back or recommending it to anyone.

I was looking for baptism outfits for my boys and came upon this place online. This is a very nice place in an odd location; anyhow this place had a lot to see. However I couldn’t get as many things as I wanted because a lot of the little spots inside this mart only took cash.

I go for hats and plain shirts that I like that they always have, and it’s like a swat meat but tiny and indoors and open the whole week. One thing to take note of though its that the place is old, so for many, it may seem sketchy. It will feel like they keep eyes on you, but that’s because of its location, cause they do get quite a bit of shoplifters. As you will be able to tell by all the photos at the entrance. It may not seem glamorous, but why not go once may find something you like that they don’t sell else where.

Nice selection of apparel. Shoes jewelry and more. Went in to look for ensemble for my daughter to wear for an interview. Pretty much found everything she was looking for like a blazer, cammy, slacks, and shoes. She’s slightly a full figured woman. To my surprise they had really nice plus sizes. They had nice school uniforms for the children as well. Then we headed for the shoe section. Nice selection of shoes. From dressy, casual, sandles, slippers like Nike, Jordan, and so on from 13.00 to 59.00. Nicely organized considering that the place isn’t huge. No public restrooms. All in all I think I’ll go back and shop for myself.

Huge shout out to ANGEL at Redwing! Angel is very professional, respectful, and knowledgeable about his job and boot warranty. So I spoke to Angel on the phone on Wednesday and I had told him what was going on with my boots and he said that he couldn’t give me a yes or no about the exchange to just bring them in and he looked at my Boots and said that they were still under the 12 month warranty. so I asked him if he was working Saturday he gave me his schedule so I pulled up on Saturday and Angel was there. He was very helpful and he did advise me that my Boots did fall into warranty so he made the exchange happen smooth I was in and out in about 10 minutes and I just wanna say thank you to Angel and also thank you to Redwing for being the best boot on the market. I boast to all the guys at work how good Redwing Is and this is why I go Red Wing. I will always go Red Wing because they’re made in the USA and also the warranties you cannot beat that no other company has warranty like redwing, boot barn could never.

Jake was very helpful. I am a second time buyer of the same boot. He assisted with insoles and exterior treatments that I haven’t had before. Very knowledgeable and personable. Great customer service from the time I got there to the time I left.

RJ was a very big help. Great customer service. Asked me what I was looking for in a boot as well as what I did for work and what I liked/disliked about the few boots I tried on in store. I walked out with a new pair of boots and sole inserts in under 20 minutes compared to when I spend an hour wandering around boot barn. Will be coming back in the future for my next pair.

I needed to replace my redwings, except this time I bought the special insoles and leather protector. I am walking up to 16 miles a day for work and I happily purchased these without a work voucher. The service was great, as well.

Well , I have to give em a five star., even though the in store selection is highly limited and more expensive than online The sales recognize me and didn’t say anything.I had been in a couple months earlier and walked back out.Cause everything was too expensive but I had the money this time I came in looking like a homeless person with a pair of walmart boots on that were falling apart., and despite the neighborhood in my appearance, the salesperson was extremely courteous and professional. I could see an air of caution about him because he recognized me and my appearance, but nonetheless he was extremely professional and courteous. ThenInsoles were fifty bucks and definitely not as good a quality as I can get it walmart. The shoes were pretty good.It’s nice not to have to get something a few sizes too big. Definitely , not good for what I wanted them for, that’s ridding a motorcycle ., but they are better than what I had for walking. Not worth 300 bucks, but definitely better than the $50 shoes. I usually do at home. Not hundreds of dollars better, but at least my proper size can fit me. And I don’t have to get shoes that are too big. Not sure, I’ll get another pair of these not at this price.But I might , i’m still breaking these in. We’ll see how well they last.And how are they break in awkward on the motorcycle?Which is why i’m not sure I’ll get another pair., that in the price. But then that’s my fault for missing the Christmas special

I just picked up a pair of preowned Jordan 12s from Azthread, and the experience was top-notch. Edgar was incredibly friendly and the prices were very reasonable compared to other shops in the Phoenix area. If you’re looking for quality kicks or streetwear gear, this is definitely the spot to check out!

Thank you for the amazing deal on the no box Jackie’s. I had been looking for those in my size forever!

Terrible customer service, terrible attitude towards customers I saw a Mark Price Team USA jersey on their instagram page. The picture says it’s size 48, for 60 dollars. I thought the price was fair so I DMed the business, wanting to buy In the beginning they were pretty friendly. Edgar, the owner seemed like a cool guy. It all changed after I paid, after he told me to Zelle him 100 bucks He promised me he would refund me the remaining amount, which he has yet to do. He has also yet to ship my jersey to the address I provided, which is located in Canada I asked him a few times, he kept gaslighting me saying he’s not in the store and that he will eventually ship it I bought it before Christmas. Now it’s the end of January, I don’t think I will ever receive the jersey, which is a shame since I really liked the jersey and wanted it If you got money, do not spend it at this store. Their customer service is nonexistent, all they care about is posting on social media. If you are an international customer and not in Phoenix, do not bother They don’t even have a website or phone number, which raises suspicions about the legitimacy of the business

People are nice but they will lowball you for sure. I feel like the past comments were right. I was offered cash for shoes and said they would work with me on a shoe if I wanted store credit. They wanted to give me $5 dollars off. They try and double up on all purchases or slightly less. As long as you anticipate getting low balled, its straight.. I guess.

Best place to buy shoes. Edgar is the man. Always gives the best prices, buys back at a fair rate and always shows out for the city

If you’re in the Phoenix area and looking for a place to add kicks to your collection, you need to stop by and check out AZTHREAD. I’ve worked many successful deals for a multitude of pairs. Not only have I secured specific pairs here, but I’ve also sold pairs outright at a fair price. Feel free to reach out to me if you have any questions as I support this business 100%!

One-star rating. Misunderstanding about the price led to an unprofessional experience. Expected a clear agreement but it didn’t happen. Not recommended based on my interaction.