Antigua Bakery

Excellent everything 👏 can't wait for the cake this place was recommended 👌 shout out to the cashier she was awesome with the order 😀

I bought cakes from this place through a friend's recommendation. We always come here for our child's birthday, but last time my husband said the cake he ordered was terrible! So we paid for a second one!

This is the only place we buy our cakes for the last 20+ years. They have always been our favorite, and we even tell our friends all the time about it. But recently, the quality has fallen, specifically by the front of house. Any directions we give are constantly ignored or forgotten, this year we wasted 200$ on cakes throughout the year with mistakes. Today we purchased a 57$ flat sheet cake and we were told it would be 52$ and also tres leches with caramelo. We cut it today and it was not tres leches. I think this is the fault of the front of house, they are never paying attention to directions and we have to repeat ourselves multiple times and they still get it wrong. This happened to a customer right next to us also who was receiving a blank cake, after they took it to the back, she needed to remind them she asked for certain colors and a name.

This is the place for authentic Hispanic pastries. The reason I go there though is for the tres Leche cake, they are amazing and second to none!

I have been a loyal customer of your establishment for as long as I can remember. My family frequents your business, and I’ve recommended you to numerous friends and neighbors over the years. Unfortunately, I am writing to express my deep disappointment with a recent experience that has caused me to reconsider my support. This is the second time I’ve received an incorrect cake order. The first incident involved a cake for my partner’s daughter; the decoration did not match what was requested, though the issue was acknowledged and corrected. However, today’s experience was particularly frustrating and disheartening. I placed my cake order a week in advance, clearly communicated the design specifications, provided reference photos, and reviewed and signed the order form to confirm everything was correct. When I arrived at 2:00 PM to pick up the cake—despite being told earlier that it was ready by 12:00 PM—I discovered it had not been made according to the agreed design. I immediately brought this to the team’s attention, and they assured me the issue would be fixed. However, after taking the cake back, the corrections made were even worse. I showed the staff the reference image again and even offered my phone to assist them. I was then informed the original baker was not present and that was the reason for the error, but I find this an unacceptable excuse for such a significant oversight. In addition, at no point during the ordering process was I informed that silver icing or decoration was unavailable. This lack of transparency is unprofessional, especially for a custom order costing over $122.94 I did not leave your store until 3:30 PM—well over an hour after arriving. When I arrived at the event and finally opened the cake, I was even more disappointed to find that the frosting color and decorations were incorrect, and the cake flavor and internal details did not match what I had ordered. This was not only frustrating but also embarrassing, as the cake was meant for a special surprise celebration. Given the circumstances and the poor quality of service and product, I am formally requesting a refund. I hope this issue will be taken seriously, as my experience does not reflect the high standards I’ve come to expect from your business.