Enterprise Rent-A-Car

Let me say, thank you so much for having compassion and empathy for those in need. We had originally made and paid for a reservation with Fox and they did not give us a car. We went to Enterprise and they were able to help us and were so nice. We even received a vehicle upgrade. Kind, smiling, helpful and convenient. I will never rent from anyone else ever again. Alan, Nick and we think Tim were the three wonderful gentlemen who made our day. You guys did a fabulous job making us feel special and taken care of!

This was my first time renting with Enterprise in Arizona, and the experience was excellent from start to finish. We originally booked a classic rental, but later learned that this location also offers an exotic car selection. Even then, we chose a Benz truck—never thinking it would be considered "exotic." Once we realized it fell into that category, we decided to switch things up and go with it anyway. To be honest, I don’t have many pictures because I was too busy enjoying the ride. Cleanliness: The vehicle was spotless. Even during pickup, one of the team members was actively wiping it down to ensure it was perfectly presentable. Vehicle Condition: The car was in top‑tier condition—smooth, comfortable, and clearly well‑maintained. Customer Service: The staff was exceptional. Everyone we interacted with—from the front desk to the gate attendant—was friendly, knowledgeable, and genuinely welcoming. I’m a sucker for great service, and they delivered at every step. Return Process: Quick, simple, and stress‑free. I just want to say thank you to the entire Enterprise team for taking such great care of me and my wife during our stay in Arizona. We truly appreciated the experience.

After being burned at other rental car agencies so many times in the past, we are pretty much an Enterprise only family now. Arrived with a train full of people from the Phoenix airport the Saturday before Thanksgiving, and the Enterprise line was a fraction of the others and all of the attendants were moving people through so quickly. Shout out to Thomas who got us checked in within minutes and Hayden down in the garage to help Us pick out the best car for our family. Luggage fit perfectly and car looks and smells brand new.

Best EVER experience!!! No hassle with pre-checkin. Went directly to garage and picked vehicle of our choice, in our price/size range. Drop off was just as easy. Enterprise will definitely be my choice from now on. After the chaos and problems with vehicles I've rented with Budget, this was exactly the opposite!!!

I usually dread dealing with rental car companies — the experience often feels stressful, with constant upselling and less-than-friendly service. But Enterprise was completely different. From start to finish, the customer service was outstanding, and you can truly tell that they value their customers. Everyone I interacted with was professional, helpful, and genuinely pleasant. The drop-off process was quick and easy, and Jonah in particular was incredibly friendly and helpful. He made the experience seamless and left a lasting impression. Because of this experience, Enterprise will absolutely be my go-to rental car company moving forward. Thank you to the entire team for making what is usually a frustrating process such a positive one!

I rented a car from the Enterprise down the road, but I returned it to the Phoenix Sky Harbor airport location. I was over an hour late with my rental return, which is past the grace period. I asked if there would be a late fee, and the agent immediately looked to see. He said there was an extra hour charge on there, but he was able to remove it for me right away, which was so nice since I was concerned and was just running a little late and didn't intend to return the car late. He said if it had been a gas surcharge, he wouldn't be able to do anything about that, but this he was happy to refund for me. I let him know part of why I was late was because I was getting gas. He thanked me for returning it full. I also let him know that the car (which I got from a different Enterprise location) smelled faintly of old cigarette smoke. He apologized immediately and asked what they could do to make it right. I told him no, no, no, I just wanted to let him know in case maybe they wanted to do some extra cleaning for the car, especially in the A/C. But I very much appreciated his offer, and very much appreciate the refund on the extra hour of rental. I believe his name was Ali, and he was very professional and courteous. Thank you!

Stellar customer service! 5 stars all the way! From the moment I stepped of the plane and entered into the Enterprise vehicle each person I came in contact with...even to the point of departure were excellent! And when I needed to change out vehicles three times, they remain apologetic and pleasant. Now you can imagine the issue and the cause for the three stars instead of 5. Their vehicles aren't the cleanest. The first one I rented was an Audi. I thought I could get passed the smell and that the burger and onions would dissipate. I had to change the vehicles bc I was also picking up some people. I was there on business and didn't want the vehicle to smell like a restaurant. Changing it out, the employees kindly apologized and put me into another vehicle of the same rental rate. It was a BMW X7. I was good with driving this. It was a good running vehicle no issues until I pulled up to a restaurant to eat. The seat moved back to let me out and an open bag of Frito chips came out from the side of the chair. I had smelt something while driving but I thought it was the air. It was both. The air vents smelt foul like a light scent of rotten eggs mixed with someone's feet. While driving, I just rolled down the windows. It wasn't until I saw food in the vehicle and in the seat that I decided to return the vehicle. Again, meeting a different customer service person, they kindly put me in the exact same level vehicle. It was late, and I was ready to check into my hotel. There was no fuss and it was a smooth transition. Great job team! Because I spend more time in the vehicle than I do with customer service, I may have to look at other rental options.