Hilton Phoenix Tapatio Cliffs Resort

This was the most charming unique experience I have ever had. The rooms are adorable, the one ways in the parking lot and architecture was outstanding. Pools were great, there is a waterslide, and we watched a "dive in movie" anywhere you want to go through out the resort you call up the front desk and they send you a golf cart driver to shuttle you. We had Allen a handful of times and he was wonderful. The lady at the front desk for check in was so great, let us check in a little early as we had been traveling all day. Gave us all the ins and outs of the place. Explain how to get to the rooms. Our remote for the TV had no batteries we called up the front desk, matinence man came up brought a new remote, then promptly asked if everything else was OK, checked the ac and the fridge. Just wanted to make sure we were comfortable. I will say if your a real first class snotty person, this is probably not for you. But architecture lovers and lovers of the experience. This is for you. Even caught a pretty amazing storm sitting on my back porch, of the bottom floor room. We will be back for alsure! Thank you all

The rooms were nice, the architecture of the resort was interesting with lots of different buildings along the Hillside. The inside of the room were not five star because they were obvious aesthetic blemishes and the bathroom door rubbed heavily on the ground when opening. The restaurant Different Pointe of View was nice, the food was as good as expected for a restaurant of that quality but nothing special. The pools are great especially for families, I highly recommend renting a cabana.

Pleasure booking for my wife and I. Photo's and the 4-star rating ended up being overrated. This is a 3-star hotel at best. Many issues disrupted our vacation starting with our room not being ready at 4pm. The front desk was helpful in getting us reassigned to another resort view room. Which, brings up a major issue at this hotel. Resort view is not what you think. The photo I added is our resort view of a parking lot. Second issue was the construction. It was apparent during our stay that they told the construction crew to not start before 8am. The problem was is that they showed up with their equipment unloaded machines and waited until 7:58am each day to start the concrete saws. Not a great vacation waking up hours before we wanted. My mobile phone never worked for the room access, but did for the pool gate. I will say the people working at the main pool were attentive and helpful. The managers are this property listen well, but don't act on what they hear.

Huge shout out to Amy at the front desk who was very customer service oriented and very informative she made our stay even though it was third party so pleasant. This resort had it all and we will definitely be back we even contemplated adding another night to our stay but due to work we had to leave thank you so much Amy. Also the attendant at night sorry to forget your name but you were very kind to heat up our food even tho the microwaves were all dispersed already I made sure to let the manager know we really appreciated the gesture. Thanks also to Jeff for the timely golf cart pickups and drop offs you were also very informative and pleasant to talk too. One last shout out to Saul in housekeeping you definitely helped us figure out a few things we were wondering.

It’s not bad it’s decent. I wouldn’t call it a resort, I’d call it a hotel. It was my kiddos last weekend before school so we wanted them to enjoy and relax and this was their first time experiencing "room service" so I wanted to go to talking stick because their room service was top notch but that wasn’t a kid friendly hotel so we came to this one because it advertised a water slide and waterfalls and 7 pools so we said why not. So upon arriving, our check in process was quick and efficient. Our room was in the main building so that was good because this is indeed on a cliff so it’s like you’re either walking uphill or downhill and my husband had an ankle injury so he really couldn’t do much walking. Our room was a double bed and it was okay. Bathroom was separated from the sink which was a plus but my God was the bathroom small! No biggie we made it work. We went to the main pool with the slide, the slide was closed. It’s fine we’ll swim in the regular pool with the waterfall. Cafe was closed by 5pm so that was disappointing. After swimming we ordered room service which was the most anticipated thing for my kids. Tell me why they delivered it in to go boxes. Like where’s the real plates and silverware so they guests can enjoy the experience? Again, no biggie deal but such a disappointment. The couch was incredibly disappointing it sounded old and uncomfortable as heck. Next morning, I was so excited to go downstairs to get a coffee from their café. The barista was so nice she’s from Florida and her whole personality is the reason why the service is getting five stars but I wish the CAFE open past 12 PM we also went to point Restaurant and our waiter/host was amazing since my kids were both seven years old. He didn’t charge them and only charged me for the breakfast buffet, which I appreciate and also the other reason why the service is getting five stars if you are planning to stay in the main building, I will have just that you call in advance for transportation because it is an appeal when you go back to your room so we had to wait for 10 minutes for the cart to come down and grab us which again it’s not a big thing but when it’s 110°, you don’t wanna be walking uphill while soaking wet. This place can definitely be improved until then. I shall try another Hilton hotel their customer service, however, was top-notch. And lastly, I really think they should renovate their waterslide because that waterslide not only does it look dangerous. I wouldn’t let my kid go down that slide because it just doesn’t look right.

I have been coming here for years with my family and it never disappoints until the last couple times we stayed. Atmosphere was always so fun. There is so much to do. Lots of restaurants and entertainment close by.the many pools and waterpark were the best. Until now. The newest thing recently that has made us not want to come back again is parking fees and Internet fees have me frustrated. The resort doesn't use the wristband anymore just a card key you use to get into your room is now also the same key to get into the pools and waterpark so that means never any parking and the pools and waterpark are so full of people you can't enjoy it. The card key situation caused guest to bring in as many people they want to and they bring everyone. One person has one room but invited 25 people. Because of these issues there's no parking and the pools are packed. I paid for parking while many others didn't have to. I paid the high resort fee when others didn't have to and still enjoyed the pools and parking. Parking was so bad tonight cars were jammed up stuck going the wrong way and people parked blocking the already tight streets and then parking in fire lanes and wherever they could. I have been here on holidays many times before with the wristbands and I had never seen it like this.i circled around for over 30 minutes and many others did to and getting angry and fights started. I had to park on the other side of the resort so far away from my room and walk because no shuttle was available. I have heart issues and I had to keep stopping to sit down because of the walking up and down the steep hills. The food and the staff are amazing and there is great service but the whole reason we came here was a letdown too many times. I kept thinking it would get better but it hasn't.For the high prices I pay for our stay my family and I have been let down. We have multiple rooms with family here and multiple vehicles. It's a shame because we have so many memories of our kids growing up here but things change I guess. 3 stars for the location, service and the rooms are big with separate living room and bedroom.