Petco
The Petco in Phoenix offers a wide selection of pet supplies and aquatic life. While some staff members provide helpful assistance with inventory and fish selection, the level of service can be inconsistent. The store maintains a steady flow of products and various management styles to support its diverse pet community.
The grooming services and aquatic care receive mixed feedback regarding consistency and animal handling. Customers may encounter varying levels of professionalism, making it important to manage expectations regarding specific staff interactions and the overall experience during visits.
Features and services of Petco
- Kerbside pickup
- Delivery
- In-store pick-up
- In-store shopping
- On-site services
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Wheelchair-accessible toilet
- Wi-Fi
- LGBTQ+ friendly
- Transgender safe space
- Quick visit
- Credit cards
- Debit cards
- NFC mobile payments
Customer Reviews
Petco has a rating of 4.1 out of 5 based on over 1307 reviews on Google
Took all my fish that were just populating over and over. Couldnt get rid of them fast enough, lmaoo. Thank you so much George. I had enough of them laying eggs for a whole year ugh 😑 😒 😤 I'll keep my Betas instead!
Cassie always takes GREAT care of my Aspen! Such a good groomer! she takes her time with her & always makes her look so nice. (:
Favorite Petco. It seems to eat through managers pretty quickly but most of the good stuff stays. They’re very proper with their fish and willing to help me find something that was out of stock! Love that.
I recently visited this location to buy some fish and plants. The lady that got my fish not only took 35 minutes and rolled around on a chair, but also made comments about "hoping none of the fish die on her" which at the time was I thought a joke. Well turns out she wasn’t joking. She gave three in the tank heat attacks and by the time I got home six of my fish I purchased were dead. This morning another three…. I brought in the deceased fish to get a refund at a nearby location but was told I had to go to the original store I purchased my fish from, which was not only the worst store I’ve ever been to, but was also 45 minutes away. I also don’t want to purchase any more fish from that location or even step foot in there since my terrible and tragic visit.
I do not recommend coming for the grooming. I’ve had about 2 experiences with this place in particular and each time my dog comes back shaking and in shock. He acts as if he had been abused or hit. Never acts like himself after. Do not go here your dogs will Come back shocked. I am trying to what ever I can to recuperate and better his current mental state.
Cashiers were happy to assist me with some questions 9 had a out a cat food product. She was genuinely doing her best to help out.
I love Petco! However, in this particular location, my experience was very disappointing. The cashier, JAYDEEN, provided some of the worst customer service I’ve had at any Petco. It’s really unfortunate because this is otherwise a great place to shop. I hope management addresses this, as it definitely impacts the overall experience.
Information about Petco
Address
Petco is located at 4535 E Thomas Rd, Phoenix, AZ 85018, United States
Phone
The phone number of Petco is +1 602-840-9113
Website
The website of Petco is: stores.petco.com/az/phoenix/pet-supplies-phoenix-az-575.html
Business Hours
Monday: 09:00–21:00
Tuesday: 09:00–21:00
Wednesday: 09:00–21:00
Thursday: 09:00–21:00
Friday: 09:00–21:00
Saturday: 09:00–21:00
Sunday: 10:00–20:00

