Pet Paradise Phoenix

We brought our 4 month old pup there for a play day while my husband and I ran some errands. We could have taken her everywhere but lately she hasn’t liked the car and my DIL wasn’t available. Play at Pet Paradise seemed like something she would like. As it turns out our pup had the best time! I saw her on the cameras running around and playing with the other pups and making friends. That made us very happy. She was tired when she came home and a happy little puppy. She crashed the rest of the day. The staff is unbelievably friendly and loves dogs. The whole place is very nice, clean and we highly recommend it. We will be coming back

Dallas has been going to Pet Paradise for a couple years now and I wouldn’t consider any other daycare or boarding facility. Peace of mind, knowing that your pet is going to be cared for and loved in your absence is priceless.

This was our first time leaving our fur babies. They loved the time spent and were truly loved. As they were only there one night we opted for them to be bathed. They were so clean! Their nails were trimmed without issues. We will be back

Needed to board our dogs last minute for over a week, and was nervous as we had never done this before. The team was amazing at calming our nerves and giving us confidence that our boys were going to be safe and have a great time. We got thorough updates throughout their stay, and it was definitely the best value for our needs. Couldn't be happier with our experience.

Pet care is very very good and especially Bailey! Pricing up charges are out of control such as pickup time, summer, holiday etc. Settle on a fixed single fee structure with no up charges. Being nickle and dimed like these rates are I feel like I am buying an airline ticket and then paying fees for bags, fees for carryon, fees for early boarding etc. Upcharge for feeding my pups would be just fine and expected. Great staff and facility is very clean.

First time boarding our Frenchy. they were so good to Linda. They called me when Linda was being a finicky eater or potty issues and offering a solution. I love that they have cameras in the play areas so you can see your pet. Overall the staff were fabulous in answering all my questions as I was nervous about leaving her. Nothing to even worry about. Next time Linda needs to be boarded, we will return. Thank you for taking such good care of Linda.

I recently boarded my kitten here from March 12–16 and unfortunately left feeling disappointed and concerned about the experience. We chose this facility expecting a high level of care and interaction, especially at $42 per night. Throughout the weekend, I frequently checked the live camera feeds and never observed my kitten outside of the enclosure. In contrast, I consistently saw another cat spending extended periods of time out, including one day where it appeared to be out for hours. This raised concerns for me about whether out-of-enclosure time is being shared equitably among the cats. When I asked about this at checkout, I was told that my kitten had spent "quite a bit of time" outside the enclosure, which did not align with what I personally observed over multiple days on the cameras. The report card also noted that the kitten "needed a lot of alone time," which felt inconsistent with both what we were told at pickup and with expectations for a young, social kitten. The photos we received added to my concern. I was hoping to see engagement and activity, but the images provided were taken inside the enclosure, reinforcing the impression that there may not have been much time for play or interaction. At this price point, I expected more engagement, transparency, and consistency in care. Leaving your pet with someone should bring peace of mind, and unfortunately this experience did not. I would recommend asking detailed questions about how time outside of enclosures is managed and communicated before booking.