PillPack

This company keeps charging me even though I never ordered. Disputed 1st charge and won now they charge me again, never got anything from them soon as learned it was a subscription I cancelled, still got anothet unauthorized charge, will dispute again. I would never buy from such an unscrupulous company.

I gave them 3 attempts at getting my business. The service clearly has not been proven and they need to go back to the drawing board to re look at their business model. I finally got my 1st set a pills from them and this is how I received them. Don't ask them to do ritalin because they can't do it apparently. Also for your 1st prescription you have to get it filled at the pharmacy because they need a grace period to get everything put together of a few weeks. Which then means if you have an anabolic that you need to get guess what you'll be going to the pharmacy like always. Don't waste your time and energy with this company.

i love pill pack i love pill pack i love pill pack! all of you are so nice and patient and polite. thank you so very much for always being there for me i would love it if everyone i knew would sign up with you i love the way you send pills i always hated arranging pills from bottle pill pack makes everything so easy thanks again to everyone i can not remember all your names bur liz and nick you always are great even though i pester you to death to everyone at pill pack thank you for always being there and wanting to help tyger

UPDATE: We've moved all our prescriptions to a small, local, independent owned Pharmacy and are very happy with being able to deal face to face with a human and get questions answered promptly... and the cost of our medications has been less than Pillpack! For Senior Citizens, I would definitely not recommend using PillPack if you expect any new meds or medication changes unless you like having your orders mixed up, not receiving meds on time, a lot of aggravation and time on the phone trying to straighten out problems. As the adage says" Buyer Beware" We’ve generally had a good experience with PillPack, but a recent prescription change for my Wife exposed a serious breakdown in coordination and follow-through. My wife’s doctor adjusted a dosage and sent two prescriptions—one to our local pharmacy and one to PillPack. Due to a misunderstanding, the PillPack prescription was mistakenly redirected to the local pharmacy, which caused PillPack to show the medication as already filled elsewhere. I contacted PillPack and was clearly instructed to cancel the local prescription and call back so they could transfer it and include it in her pill packs starting in May. I followed those instructions exactly. However, when I later checked the account, there was still no active prescription on file, even though my wife will run out of the medication within days. This required another call and re-explaining the entire situation from the beginning. The core issue is not the initial mistake—it’s the lack of ownership and follow-through after the problem was identified. We received conflicting information, and the resolution steps provided were not actually completed on your end. For patients managing multiple medications, this is more than an inconvenience—IT CREATES REAL RISK. I am asking that this be escalated to someone who can take ownership, confirm the prescription is correctly processed, and ensure it is included in upcoming shipments without requiring repeated calls Today's call lasted 44 minutes and last week called twice on the same issue. UPDATE: Two days later...after being assured by two Pillpack Representatives and a Pillpack Supervisor that the issue will be resolved and overnighted...THE PRESCRIPTION STILL HASN"T BEEN RECEIVED On a 4th call this evening I was told according to Pillpack records nothing has been done yet. 🙁 This last representative was very helpful and said he will get the issue resolved and hopefully the prescription will be received before we run out of the medication tomorrow. I'm hopeful but at this point will believe when I finally receive the prescription.

PillPack: Brilliant Concept with TERRIBLE Execution I really want to love PillPack, but just can't after several bad experiences. I have great admiration for the entrepreneurial history of this company; the convenience of their small "packs" (combining both RX & vitamins) is indisputable, and something I have been unable to find elsewhere. Unfortunately, their customer attitude service sucks, and as many other reviewers have said online, they are just not yet ready for primetime. Just because they are now owned by Amazon, do not expect Amazon customer experience. In general, I have been mostly pleased with the daily pill packets, and have used that service for over a year. My personal challenges have usually involved anything that is PRN or one-time orders. Most recently, I had checked the availability of a prescription back in March, and upon confirmation of stock, had my doctor submit the script. They kept saying it was "in process" only to finally tell me it was on backorder. I was unhappy and told them I got it filled somewhere else. 3 months later, and without any communication, the order shows up on my doorstep and my credit card got billed. It was a mess to try to get fixed, and in the end, they destroyed any trust they had from me for a mere $5 (telling me that if I would send them details of the calls, they would "listen to the recordings" and consider giving me the credit). No thanks; it was much easier to just take my business elsewhere. Caveat emptor.