CCRM Fertility of Scottsdale

I was a client for quite some time, prepping for potential ivf or iui treatments, as I was unsure which route I wanted to go circa 2018. Fast forward to 2025 one divorce and one marriage later I found myself expecting. I was told to contact dr lipskind if I ever found myself pregnant naturally. They said they would confirm it and direct me to a high risk doctor (I who I had previously consulted with through acffs). Dr. Lipskind did multiple ultrasounds over a few weeks to make sure my pregnancy was viable and prescribed me progesterone to help me. He was so kind and caring and has always had a great bedside manner. I have seen him for endometriosis and he did my first surgery. 10/10 would recommend. Very grateful for all your clinic does!

The staff here are incredibly friendly. From the front desk, to the nurses and doctors, everyone was kind, helpful, and genuinely made an effort to make me feel comfortable and help when I needed something. Especially Anna, I had a lot of issues with my injections, and when some things would change on my injection days and she always would go and ask someone or get me connected to a nurse quickly. . That stood out to me the most because great customer service is something I really value. Within my experience, Dr. Lipskind and his team were my Fertility group The only downside was the patient portal—it can be a little confusing to navigate, and I wish it was more user-friendly. Other than that, especially given the time crunch of needing fertility preservation before starting cancer treatment, I had a very positive experience and would absolutely recommend this clinic.

We are beyond grateful to Dr. Patel and his team for helping us bring our beautiful son into the world through IVF. From the moment we started our journey, we felt supported and cared for. Dr. Patel is a true expert in his field, and his knowledge, skill, and attention to detail were evident at every step. He took the time to explain every process, answer our questions, and made us feel confident in the path we were taking, while also keeping us entertained and laughing along the way. The entire team was incredible, always responsive, patient, and genuinely kind. For our first embryo transfer, we worked closely with Chelsea and Doreen, who were both a joy to work with. The process was long and challenging at times, but with the support of Dr. Patel and his team, we felt confident in the process. We are thrilled to be starting the next chapter of our family journey, and we couldn’t be more excited to welcome our next little one into the world, thanks to Dr. Patel and his team. We will forever be grateful for everything they did to help us bring our son into the world! 💙

Dr. Kummer and her team (Sandy, Jennifer) were outstanding. We felt care and compassion throughout our entire two year journey and we are so appreciative of the dedication to our case. We are elated to say we were successful in having a beautiful baby boy, and we are forever grateful to ACFS/CCRM.

I scheduled an appointment with a Doctor for Monday, May 18th. On May 11th, I received seven separate communications requesting payment prior to my appointment. I made the requested payment of $176.16 to Arizona Center for Fertility. Two days later, on May 13th, I was contacted and told I would need to reschedule with a different provider. I chose not to move forward because I had specifically done extensive research to find the Doctor, received personal recommendations, and wanted time to research any alternative providers before agreeing to reschedule. During that call, I was told my $176.16 payment would be refunded. Understanding refunds can take time, I waited a week before following up. On May 20th, I called billing and left a voicemail, but my call was never returned. This morning, I received a receipt via email for $176.16 again. At first, I assumed it was simply documentation from my original May 11th payment, but the receipt shows today’s date, which created more confusion and concern. I have since called billing again and left another voicemail but still have not received any clarification. My experience has been frustrating due to the lack of communication and follow-through. I am still waiting for confirmation regarding the status of my original refund and an explanation for why I received another receipt for the same amount. I expected clearer communication and more responsive customer service throughout this process.

I had a great experience with Anna at ACFS. She was incredibly helpful, patient, and responsive throughout the entire process. Even when there were scheduling changes, she handled everything smoothly and made sure I was taken care of. Her communication and customer service were outstanding, and it gave me a very positive impression as a new patient for my upcoming appointment. I truly appreciate all her help. Thank you, Anna, for your kindness and professionalism! Update:05/20/2026 I had such a wonderful experience with the doctor Reshef during a virtual appointment as a new patient for me and my husband. He was extremely professional and knowledgeable, and he took the time to explain every step clearly with no rush, which made me feel comfortable and reassured. He was also very kind, respectful, and friendly throughout the visit. I truly appreciate his care and highly recommend booking with him. I’m really hopeful that everything goes well and that we’re blessed with a baby soon. To everyone going through this journey, I see you, and I’m wishing you all the love and luck in the world.stay positive and stay strong.♡ Update:05/31/2026 I know there have been many updates, but I felt it was important to share my experience and appreciation♡ I had a great experience with the ACFS team, especially Stevi, who helped with scheduling everything. He was very helpful, organized, and professional, and made the whole process smooth and stress-free. He took the time to explain everything clearly and made sure I felt comfortable and informed. His customer service was outstanding—you can really tell he cares. Kudos to you, sir! Highly recommend. Thank you so much for everything!

We spent about 4 months with this clinic and, unfortunately, our experience was incredibly disappointing. Communication was one of the biggest issues. Calls often went unanswered, and when we did receive messages, they were unclear and unprofessional. At one point, we were left confused about next steps and were told, "whatever the doctor said I guess," which was honestly shocking given the seriousness of fertility care. There was also a lack of transparency around pricing. We had to repeatedly ask for basic financial information, which should have been clearly communicated from the start. More importantly, we were never given a clear plan or direction. After months of appointments, we still felt like we were guessing our way through the process. Fertility is already an emotional and time-sensitive journey. What we needed was guidance, clarity, and compassion. Unfortunately, we didn’t feel supported in any of those areas. After seeking a second opinion at another clinic, the difference was immediate. In just one visit, we received more answers, a clear plan with backup options, full transparency on costs, and a personalized calendar tailored to our situation. It made us realize just how much had been missing before. I don’t leave reviews lightly, but time matters in this process. If you’re considering this clinic, I would strongly encourage you to ask detailed questions upfront and advocate for yourself. You deserve clear communication, a real plan, and a team that treats your situation with the care it deserves.