Pawn1st

My sister and I had a terrible experience at this pawnshop, specifically with an employee named David. About a month ago, we brought in a gold Yankees pendant. After assessing it, David told us it was completely worthless and fake. We knew that wasn't true—my late brother-in-law was a die-hard, old-school New Yorker who only bought high-quality, solid gold jewelry. Trusting our gut, we took the pendant to a nearby "cash for gold" place. Turns out we were right: they tested it and paid us $300 on the spot. Thinking David might have just had a bad day, we tried this pawnshop again a month later with a different pendant. Incredibly, David did the exact same thing. He told us it was worthless and fake gold. We walked right back over to the cash-for-gold place and sold it for $500! David either desperately needs to be retrained on how to test real gold, or management needs to let him go. He is costing this business customers and money. Take your jewelry somewhere else where they actually know what they’re looking at!

Sold me a fake stone so buyer beware they will sell you fake jewelry im not mad because it was 50 dollars they scammed me out of but I mean like definitely dont buy a dimond ring or a dimond here as it states all items are eligible for a return in 30 days so I will he disputing this charge again do not buy feom here

Walked in not knowing what to expect, and honestly left impressed. From the moment we stepped in, Taylor was on it — she asked us upfront how much we were looking to get and actually worked to make it happen for us. You could tell she wasn't just going through the motions. She was great... friendly, attentive, and made us feel like actual people, not just customers walking through the door. She asked her manager Esteban about getting us more money and he approved it. I've never heard an asst manager /manager at a pawn shop say yes to give us more money. What stood out most was that they listened. In a business where you might expect to feel rushed or brushed aside, these two took the time to hear us out and made the whole experience feel comfortable and respectful. That kind of customer service is rare anywhere, let alone at a pawn shop. I'd go back just to deal with Taylor because she's awesome If you need to come in, ask for Taylor or Esteban — you'll be in good hands. We'll definitely be back!

When to this location for the first time and everyone is helpful but gold ring as way too expensive than what they Worth.

Got this lovely ring from here, and while they can't verify the legitimacy of jewels, they helped me understand the gold quality/market price and went down a little on the ring I wanted! Shout out to Chewie for his help, he made my first pawn shop experience a memorable one! I'll definitely be coming back here and I hope we'll get to work with him again 🙂

0 stars. I got robbed at this location. NEVER SHOP HERE! I bought a PlayStation 4 as is, but the deal was that it came with a PlayStation 4 controller, HDMI cord, and a power cable. They gave me a knockoff NINTENDO SWITCH CONTROLLER! they refuse to fix their mistake, and insist it was my fault for not checking the controller before I left. This is inherently robbery. A new controller costs as much as the system.

Professional Review: Pawn 1st – 19th Ave & Bell Road, Phoenix, Arizona I recently visited the Pawn 1st location at 19th Avenue and Bell Road. The staff was pleasant and courteous, which I appreciated. However, my overall experience was impacted by the store’s lack of willingness to negotiate on merchandise. While I understand that my visit took place shortly after Black Friday, it was surprising that there was no flexibility on pricing—especially considering that some of the items appear to have been on the shelves for a significant amount of time, potentially over a year. This made it difficult to justify certain price points and raised questions about how long some inventory has been sitting without movement. With more reasonable negotiation practices and updated pricing on older merchandise, this location could offer a far more competitive and customer-friendly experience. ⸻ If you’d like, I can also tailor this for Google reviews, Yelp, or a direct message to the store’s management.