Aztec Pawn

I had a very disappointing experience at this pawn shop due to the assistant manager, Monique. I came in hoping to pawn several items, but before taking the time to properly evaluate them, she dismissed my request and stated that they could not accept anything because there was no room in the display case. What made the experience especially frustrating was her attitude. She came across as rude, dismissive, and unnecessarily confrontational throughout the interaction. Rather than trying to provide helpful customer service or discuss possible alternatives, she directed me to a competing pawn shop instead. As a customer, I found that to be unprofessional and inappropriate. I believe customer service should be based on respect, professionalism, and a willingness to help whenever possible. Unfortunately, my experience reflected the opposite. I hope management addresses this matter through additional coaching or corrective action so future customers are treated with the courtesy and respect they deserve. If I could give this location zero stars, I would. Based on my experience, I cannot recommend doing business here.

The store manager Ruby has exceptional. Customer service great attitude and goes above and beyond will continue to be a repeat customer as long as she is there. ⭐️⭐️⭐️⭐️⭐️

I went in on 8/01/26 and the assistant manager Monique was extremely rude and was uninterested at looking at my items and told me to go to 67th and Indian school so I did. Your manager is making you lose business and money if she's done it to me how many others.

5k⭐⭐⭐⭐⭐ This place is fantastic! They have an incredible selection of items, from high-quality gold jewelry to the latest electronics, reliable tools, and even firearms. The staff is friendly, knowledgeable, and always willing to help you find what you’re looking for or explain anything you need to know. The prices are competitive, and I’ve found some amazing deals here. Whether you’re buying, selling, or just browsing, this shop is definitely worth a visit. Highly recommend! Thanks for helping me with my purchas.

Very picky and very rude. Took a brand new set of beats studio + and could not even look them up.

Went in to view handguns. Had a side room with a good selection of new and used guns. Ended up getting a Sig 9mm and a Smith & Wesson 40. Guy that helped us was fantastic. He knew a lot and let my wife try and touch almost every gun. Didn't have any 40 ammo but wasn't a deal breaker.

Love going to the store because of Ruby, the store manager ! Always a pleasant visit with her easy to work with attentive great customer service. I’ve been a repeat customer and will continue to be one.