The Potempa Team at CrossCountry Mortgage

Working with this mortgage company was an incredible experience from start to finish. The entire team was professional, knowledgeable, and genuinely cared about making the process as smooth and stress-free as possible. They were always available to answer questions, kept us informed every step of the way, and went above and beyond to help us. Their level of service and attention to detail was truly first-class. I highly recommend them to anyone looking for a trustworthy, helpful, and classy team to guide them through the mortgage process!

We had an excellent and professional experience with Sabrina Cole, part of the Potempa team and Cross Country Mortgage. We were buying a second home and Sabrina spent a lot of time coming up with an excellent product for our situation. We were actually comparing her with two other companies that were recommended to us and she beat them both. As we moved forward with the loan process we had an amazing offer from a personal friend to write a private loan for us. No institutional lender would be able to match his offer. It was a no-brainer for us. I know it’s just business, but with a heavy heart we informed Sabrina Cole that we would not be moving forward with her loan process. She had been so helpful, informative, and accommodating, we still feel bad that we chose to not follow through to the end. Of course she was disappointed, but very pleasant and understanding of our unique situation. We would not hesitate to contact her in the future for another mortgage or recommend her to friends or associates. All the best to her in the future! Five stars!!

I would give a ZERO if I could. I called at 8am my time, scheduled a call to discuss changes as I now have a secured 20K downpayment and wanted to move forward with using down payment to improve loan requirements. Schedule call at 11am- they called at 12. It was bot who them had me on hold and told me it was a bad time for ME and rescheduled the call. Fast forward to another scheduled call same day, not calls again- no one available let's reschedule. Same thing on 3RD attempt! Horrible customer service! Rocket Mortgage here I come with me 20K down! Can't even get a return call on my complaint. Yet, now I have tons of spam calls from places they gave my number to. I have only spoke with them twice, rest of the time it been a very unhelpful bot. Why would you allow your bot to schedule call people if you have no one available?

Andrew was very helpful and very optimistic from the start. He find ways for me to get my desired house. The orocess was smooth sailing. Thanks to the rest of the team who helped me clised my dream home. Thank you all for the help.

I have nothing but praises for the Potempa Team and CrossCountry Mortgage. The whole team was extremely available and attentive to my application for a Mortgage. Closing very quickly and by the proposed date.