Arizona Financial Credit Union

Juliana Castro provided outstanding customer service while helping us open our business account. She was professional, friendly, and extremely attentive throughout the entire process. She took the time to explain everything clearly, answered all of our questions, and made sure we fully understood every step. Her knowledge, patience, and willingness to help made the experience smooth and stress-free. We left feeling confident, well-informed, and very satisfied with the service we received. We truly appreciate her dedication and professionalism and highly recommend working with Juliana Castro.

My name is Arthur and I just want to say I've been with Arizona financial credit Union for 10 years and I am showing a picture of the really nicest gift. They sent me as an anniversary present and I was really taken back. I thought at first it was a fishing expedition but then the end ask a lot of questions. I filled out the thing. The form and the products came wonderful. Electric grinder set for salt and pepper and a really nice drinking glass and it came and it surprised me. It made me happy just that I really enjoy banking there. They've been a great bank and have met my needs and resolved my issues over the last 10 years and I issue them. Kudos, respect and recommend them to anyone who wants to do business with a genuine company that cares about its customers. They've always cared about me as a customer and then they came across with this really nice gift package. I'm impressed. Kudos and again, I highly recommend you go and do business with these people. They're awesome!

I was with Arizona Financial for 10 years, I opened an account when it was still Arizona federal. I never had any issues until there was fraud on my account and for some reason this branch acted like it was my fault. It took me three trips in to get it fixed because the first time I went in the woman refused to change my account number because "that's last resort". After a second time I had to go back in again and they changed my account number. I asked about my rent because I had paid it but it hadn't pulled from the account yet. I was told it was fine and they would manually push it through. Well, that wasn't true because my rent bounced back. I had to go get a cashiers check and they told me they would refund the fee I was charged for the rent bouncing back, which they didn't do. I finally called and just had them close my account. What's crazy is the call center employees are all nice and really helpful, but getting to talk to one is normally about a 45 minute hold. The branch employees need better training or at least learn how to act like they care about their customers. But hey, USAA is a better choice anyway.

I have been banking with this branch for a very very long time. The consistency of the excellent customer service is beyond reproach. Lise has always stood out for her friendly and professional nature. Highly recommend this branch and banking institution!

As usual, coming into the branch is a wonderful experience. The teller Esma was very friendly and helpful with my inquiry! Thank you Arizona Financial for always delivering the best!