Express Flooring
📍 Flooring contractors in Phoenix
Express Flooring provides flooring installation services in Phoenix, handling various projects from luxury vinyl planks to wood-look tiles. While the company offers efficient project completion and competitive pricing, the consistency of the results can vary between different installation teams and materials.
The experience often depends on the specific crew assigned to the job. While some clients appreciate the professional installation and speed, others have noted issues regarding site preparation and long-term warranty clarity. They aim to deliver diverse flooring solutions for residential spaces.
Features and services of Express Flooring
- Wheelchair accessible parking lot
- Wheelchair accessible entrance
- On-site parking
Express Flooring is in position 4 out of 10 in flooring contractors in Phoenix
Customer Reviews
Express Flooring has a rating of 4.3 out of 5 based on over 3061 reviews on Google
Express Flooring did an OUTSTANDING job on my new luxury vinyl plank. It cost a bit more than I budgeted, but it is well worth it. Installer Christian and his partner (I'm sorry for forgetting his name) went above and beyond to make sure everything was done right. I would definitely use them again!
We had a pretty great experience with Express Flooring, the only ‘negative’ thing I could point to would be the sales rep told us that they wouldn’t need to put our furniture outside or in the garage, but that was not the case, he also told us that it’d take four days counting Sunday but the workers don’t work on Sunday. Not a big deal because the workers were pretty fast literally 2 days, not counting Sunday and they had demo’s and installed the flooring including quarter round. Amazing experience with the workers and the company in general.
They do not honor their "Lifetime Installation Warranty". Said I have to call it in within 72 hrs in a 2 year period. How is that Lifetime? The carpet is bowing up everywhere and they said it is not a warranty issue. So it is a low quality carpet issue? Either way, bad experience and questionable sales practices to claim a Lifetime warranty, when clearly it is not. 5 rooms, a den, and 2 hallways, and all have issues as seen in photos. How is this not an installation issue? I bought Carpet from Home Depot 10 years prior and that carpet is still in great shape and not bowing up! Not a fan anymore of Express Flooring and I can't recommend them. Lost my business and am happy to share my honest experience with anyone that asks.
Got wood look tile installed in my main living areas and den, carpets in bedrooms. $13,000. Looks great. Yes they use sub contractors, but my experience was great. I would recommend if you want to save a few grand.
Very very dissatisfied with my new floor. Tile is beautiful, damage and poor poor preparation ruined my experience. They made a huge dusty mess, ruined food in my pantry, ruined smoke detectors with their dust. Destroyed my baseboards and kitchen cabinets. Finally sent their installer back and he just shrugged his shoulders. No follow-up, nothing. See for yourselves. So they sent a different installer to repair my house. He fixed the trim in around the cabinets, NOTHING ELSE. I could not be more dissatisfied with their effort. $800 to repaint baseboard and wall damage. Still gaps everywhere and my cabinets are not fixable. They SUCK at what they do
I had an amazing experience with this flooring company. They removed all of my old carpet and installed beautiful luxury vinyl throughout my home. The color came out perfect, and the price was extremely reasonable. What impressed me most was how fast and efficient they were — they came the very next day after we signed the contract and finished the entire project in just two days. The team worked professionally, kept everything clean, and left my home spotless when they were done. The quality of the installation is excellent, and everything was done perfectly. I am so happy with the results and would absolutely recommend them to anyone looking for new flooring!
If you're looking for a beautiful floor at a reasonable price but don't give a FLIP about the care the installation team takes of your home, then go for it. We had four rooms done, two of which reused baseboard and two which had new baseboard installed. We prepped our space as requested by the company. We knew the thinner floor depth would necessitate repainting wall around a quarter inch above the existing baseboard when reinstalled. Yet in one room, we have damage to a wall that requires more than a simple paint fix because they did a very poor job of removing a section of baseboard, ripping off the texture and drywall skin well above the base. (Their suggestion--just paint it. Sorry, that doesn't repair the SURFACE TEXTURE). They deal with moving your heavy furniture--great--but when they put together the bed frame again, they don't care if they crack an irreplaceable sideboard. (Their answer--attach an unsightly metal bracket.) And finally--which is an inconvenience that will necessitate the cost of professional cleaning and pressing, they TIED IN A TIGHT KNOT custom draperies to move them out of their way when they could have draped them over the rod--and IF they couldn't have managed that seemingly simple task--they should have at least UNTIED them when they were completed with that particular room. They left them in a knot for me to deal with at the end of the day, well after the room was completed and they'd moved on to cleaning up their mess, leaving them considerably wrinkled. We have two rolls of removed carpet they were supposed to dispose of-admittedly their truck was pretty full by then-but they failed to come back and get it so now we have that debris to deal with as well. We were initially told the installation might take 2 days, yet the install team was clearly determined to knock it out in one because by their end of the day, they were obviously hurrying to leave. So they succeeded in their 1-day knock out. But at the price of me being able to actually recommend this company. The company did send out an "inspector" to review the situation, and to date no satisfactory resolution has been made except that they've decided on the metal bracket to fix the bed. The ops manager apparently says the rest of the damage is covered in the contract. We respectfully disagree. My advice? Unless you have an empty house for them to work in where they cannot damage your personal possessions, LOOK ELSEWHERE.
Information about Express Flooring
Address
Express Flooring is located at 4110 W Washington St #100, Phoenix, AZ 85009, United States
Phone
The phone number of Express Flooring is +1 480-420-7713
Website
The website of Express Flooring is: expressflooring.com/service-areas/phoenix-az-flooring
Business Hours
Monday: 7 AM – 9 PM
Tuesday: 7 AM – 9 PM
Wednesday: 7 AM – 9 PM
Thursday: 7 AM – 9 PM
Friday: 7 AM – 8 PM
Saturday: 7 AM – 6 PM
Sunday: 7 AM – 6 PM
Exterior View
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