Big O Tires

I took a longshot after being treated less than at Discount Tires on E. Baseline Rd. I was under the imagination of Big O' Tires to be too expensive. Wow, the game changer started when I walked through the door. The waiting area was cool, clean, quiet and comfortable. I was immediately greeted by the manager Jackie and Seevice Advisor Gabriel. I was treated like family. I was there for slow tire leak, I was advised that the repair was FREE and accompanied with FREE fluid check. They proved to be competitive, NOT expensive. All of this at 720 E Baseline Rd in South Phoenix in the magnificent view of South Mountain, within walking distance of my home. Thanks Big O' for the upgrade service.

I had a great experience at this shop today, thank you Jacky! Everyone was friendly, courteous, and helpful. I’ve been to a few different Bog O’s this year and they are really outdoing their competitors in customer service. From this shop in Phoenix I received a courtesy ride, they fixed my tire in a timely manner, and they inspected other features of the vehicle to make sure it’s safe. I will be sure to go back for future services.

I had an amazing experience at Big O Tires! From the moment I walked in, the staff was welcoming, professional, and genuinely cared about helping me. They took the time to explain everything clearly, never made me feel pressured, and made sure I understood my options. The service was fast, honest, and efficient, and my vehicle was ready sooner than I expected. It’s hard to find an auto shop you can truly trust, but this team exceeded my expectations with their integrity, attention to detail, and outstanding customer service. If you’re looking for a place that treats you with respect, does quality work, and stands behind their service, I highly recommend Big O Tires. They’ve definitely earned a loyal customer, and I’ll be coming back for all my future tire and automotive needs. Thank you for making what could have been a stressful experience so easy and enjoyable! Thank Jackie and Gabe

⭐⭐⭐⭐⭐ I had an outstanding experience at Big O Tires thanks to Gabe. He provided exceptional customer service from start to finish while helping with the repair of my 2020 Tesla Model 3. He was knowledgeable, honest, and kept me informed throughout the entire process. It’s not always easy to find someone who genuinely cares about their customers, but Gabe went above and beyond to make sure everything was taken care of properly. My Tesla was repaired quickly, and the entire experience was smooth and stress free. If you’re looking for excellent service and someone you can trust, I highly recommend asking for Gabe. Thank you again for the outstanding work!

The team here was absolutely amazing. Took care of me an hour before closing, only charged me for what I needed, was extremely friendly, and even gave me a ride home afterwards to save me from needing an uber. Can’t say enough how much I appreciated them for everything they did on a day that was shaping up to be a bad one and helping make it a good one. Thank you to Jackie and the rest of the Baseline Big O Tire team.

After we had a bad experience at other company, God guided us to get our oil change done here. The Manager, Jackie Alvarez was attentive, helpful, patient and very respectful to us. We were offered to take water, coffee, donuts or fruit, the whole team was very nice too and the time spent there was very fast. We recommend this place 100%!

Jackie is one of the greatest people I ever met at big o tires. She has helped me tremendously over the years and has been really patient, honest, and genuine with me. She has always helped my friends get work on their cars and always taken care of people. The way she treats her coworkers is next to none and has an excellent store that she manages. She goes above and beyond and is one of the most genuine people I know and am thankful to know her. If you ever want your car worked on and taken care of properly take your vehicles to her!