Landis Cyclery

Landis has the best people working there. All of them are friendly and knowledgeable. I have been there a few times during the tandem bicycle restore I am working on. They are always helpful and answer all my questions, even ones I didn't know I had yet. When I first started this project I was ordering stuff from Amazon and Ebay. I ended up in the shop for a part I couldn't find and also didn't feel comfortable ordering sight unseen. Sure wish I had just started coming here from the beginning. Their prices are either the same or better and the quality is guaranteed and comes with an expert to tell you how to install and maintain it. They will for sure be seeing more of me here. Thank you again for being awesome.

Traveled to Phoenix from Ohio, bike damaged in transport, so I took to Landis. Excellent shop with wide variety of bikes and accessories. Well stocked. And, more importantly, a large shop with ample staff who immediately took control of my unique situation. 2 mechanics worked on the issue for 20 minutes to resolve. They were dogged in finding a solution, which they did. I was back there 2 days later after flat that could not be repaired. Purchased a tire, they installed. Landis twice salvaged my riding week in Phoenix. Exceptional customer service. Highest grade, and my thanks.

The rockstar team here is seriously awesome. They were super helpful, didn’t try to upsell me on anything I didn’t need, and got my bike running perfectly. You can tell they actually care about their customers and take pride in their work. Highly recommend if you want honest, reliable service. 👊🏽👊🏽👊🏽💕 ⸻ ⭐ Short + Punchy "Great service, fair prices, and really knowledgeable staff. They got my bike fixed quickly and it rides better than ever. Definitely my go-to shop now."

Absolutely love Landis Cyclery! The staff here are incredible—every single person I talked to was friendly, knowledgeable, and genuinely excited to help. Whether you’re an experienced rider or just getting started, this is the place to go. I came in totally new to cycling and training for my first triathlon, using a friend’s bike that needed a full tune-up. The team helped me get everything ready—fresh tires, new pedals, gear grease, seat adjustment, and a full safety check. They also took the time to fit me properly for a helmet and bike shorts, making sure I was completely comfortable and confident. You can really feel the care and passion this shop has for their customers. I left not only with a bike that felt brand new, but also with the motivation and excitement to ride. Huge thanks to the amazing team at Landis—you’ve got a lifelong customer here!

Avoid if you are female. Bought 4 bikes here including one this month. Not calibrated, derailer was not lined up in higher gears on first ride. Brought back within one week of purchase and told it was fine. Had a video proving otherwise. Sent away without repair because told I would need to leave it for a week for a quick derailer adjustment? On a brand new broken bike? So I left, texted the video to bike friends, and they all had the same assessment: I was being gaslit for being a female cyclist and to go back in and drop my male cyclist friends names. Note: I am a CEO and fairly skilled at getting teams to take responsibility. Friendly requests typically work. Not here. Moral of the story: don’t shop here being female. 30 year bike commuter with 20 year history of buying bikes at Landis won’t fix sexist comments. It also won’t fix mansplaining, including comments like this: "you probably don’t want to bike that fast," when I said I needed to use the higher gears that were clicking. It also won’t fix this veteran biker being treated like a novice. Thinking there might be a technical issue with that year’s bike, I asked that the gears be calibrated to the highest 3 gears, as I can live without a few if the lowest gears in flat Phoenix. The response? More mansplaining. "You shouldn’t ride with just high gears, you’ll wear out the gears". Duh. Who said I would? Speaking words here as a female gets very little understanding. They also refused to watch the videos. Avoid. I should have driven to another store with a better track record selling Treks. Never again. Second video was after they turned me away the first time, and I came back after recording the same problem 5 minutes later after texting bike friends. If you must visit, stand your ground, and drop male cyclist names. Team: do better. Read and respond. Apology would be nice.