Planet Fitness

I recently joined Planet Fitness, and it has been even better than I expected. The gym is always clean, well-maintained, and has plenty of equipment available. What has impressed me the most is the staff—they are incredibly friendly, welcoming, and always willing to help. From the moment I signed up, they made me feel comfortable and motivated to reach my fitness goals. It’s a positive, judgment-free environment that makes working out enjoyable. I’m very happy with my decision to join and would highly recommend Planet Fitness to anyone looking for a great gym experience.

I normally go to the planet fitness in Cheyenne WY. And that's the only one I have been to .aoni really wanted to compare the 2 so from the hotel it was about an hour ride on the bus system .and then walk in the heat . The gym was very clean cleaner than the Cheyenne location .the service from the front desk From Kiara and the manager Zues outstanding they actually greeted me with a voice I could here unlike Cheyenne.also no dust on the walls unlike Cheyenne which only dusts as high as an arm can reach .the men's locker didn't stink unlike the Cheyenne branch which since I started going there the ventilation system doesn't work .and none of the equipment was broken and torn .unlike the Cheyenne branch.Kiara didn't just stand at the counter she filled the cleaning bottles adjusted the equipment back to how it should be and made sure paper was stocked in the dispensers .thank you Planet fitness Phoenix for showing me how it should be done

I have been calling for a week now to speak to the manager about a billing issue.... their fault not mine. I have been told numerous times that he's returning customers calls and I should hear from him shortly. WELL..... I have yet to hear from the manager. I haven't been able to go to the gym for 3 weeks now because of the issue. I can't believe the lack of customer service or the staff is not authorized to handle billing issue yet the manager can't call back..... very frustrating. Update 4/06/26 I have yet to hear from the manager or to be able to reach him. I have called everyday for month and he's either gone, left for family emergency or when he is there I get "he's currently returning customers call, you should get a call from him shortly." Still haven't heard from him. Customer service is horrible at this club. I go to the gym late nights Sunday -Thursday...... how is it no employee is allowed to handle billing issues yet the manager is not available for long periods of time that prevents members from attending the gym now for almost an entire month. Contact member services to just be told the are individually owned so I need to contact the club. REALLY!!!! Makes me regret my decision to leave EOS to join Planet fitnes.

I stopped in for a 1 day pass since we are on vacation. They charged 20.00 and gave me 5 dollars off. The manager was very nice and wanted to help. I like the Gym area but the Dumbells only went to 60lbs and they do not any free Bench so I had to use the Machines. Overall the place is really clean and I love the mirrors..

Most people only notice a shift when something goes wrong, which is probably why overnight employees don’t always get the credit they deserve. I’m in this Planet Fitness late at night all the time, and Armond and Dara are a big reason the place runs smooth. They greet people by name, stay busy, keep the gym clean, and make the atmosphere feel welcoming every time I walk in. You can tell they’re about business even when nobody’s watching. A good overnight crew can make or break a gym, and those two represent this location the right way every night.