DoubleTree by Hilton Phoenix North

First impressions…..not very impressive at all. The building is good. The lobby is somewhat nice but the room is definitely a let down. It’s out dated, the room set up is awkward. No fridge, not free breakfast and the carpet is awful. During our stay someone literally dripping poop while walking back I assumed back to her room which I encountered coming from the breakfast area. Don’t believe what you see on their website or online because you’ll be disappointed.

The location is perfect; close to the I17, less than 20 to downtown, not far from the rail, and close to food and shopping. Walking distance. Housekeeping was minimal, they only made the bed. The cookies are amazing. The in room coffee is terrible. The beds are comfortable. The rooms are spacious. It was quiet. I felt safe with my family. Crabtree and Evelyn soap and lotion. I had a problem with the tv that I had to fix myself cuz no one came. I would stay here again.

I am not in the habit of writing poor reviews. However in this case I felt a responsibility. I would not recommend this hotel and will not stay here again. After this experience, I may even think twice before choosing another DoubleTree location. This particular property is in serious need of updates. While the room itself appeared clean, it was clearly worn and in need of a complete renovation. The bathroom was especially poorly maintained, with broken tiles and signs of general neglect. The property overall felt very old and noticeably in disrepair, which made the stay far less comfortable than expected. In addition, none of the small touches that the DoubleTree brand is known for were offered. I was not offered the signature chocolate chip cookie at check-in, and not even a bottle of water. Overall, this was a disappointing stay and far below what I expect from the DoubleTree brand.

Rooms are very outdated BUT and this is a HUGE BUT here, they have the most AMAZING overnight front staff! Tyler is absolutely amazing at his job! He’s kind and always goes above and beyond for the guests. There is never a guest not greeted when they walk in, never a hi or a how are you left unsaid. He is a stellar part of the team and i feel he should get the recognition for his work ethic and genuine care he puts into his job. He makes the stay worth it!

Staff was super nice. Room was clean, bed comfy. Sad to see rotting wood, peeling wallpaper and main area rugs were incredibly stained. Not what I expect at a Hilton location. It was convenient for our needs and a good price. Just needs some TLC!

The rooms are dirty, outdated and smell awful. Our two queen bed room carpet looks like it hasn't been washed let alone vacuumed in a while. I cringe at having to put my foot on the ground. There is an old cigarette smell coming from the rooms. The furniture is outdated and the TV barely works. The remote batteries keep falling out. I would not recommend staying here. It is not comfortable when you begin to look at things in the room carefully.