La Quinta Inn & Suites by Wyndham Phoenix I-10 West

Do not stay here. "Kaye" at the counter has the communication skills of a snail. She is inept at her job and unable to decipher debit from credit cards. Lobby doors are locked until approval for a reason. Holiday Inn by the airport is much better for the same price AND free airport shuttle. Don't waste your time or money here.

Area is a bit sketchy but they are doing their best by having a gated fence around the property. Front desk lady was kind and patient. Elevator worked fine and hallways were clean. Room smelt clean and everything looked up to par. Good channels on the TV and a lot of outlets. I was a bit lost finding the iron and the board but it’s behind the mirror. Beds were a bit too soft for my taste but that’s a me problem. Pillow were alright could add 1 more. Shower was good and the free products were good brand and smelt great. Breakfast smelt good but couldn’t get any. Good hotel for a good price and would stay here again 8/10

Great stay at La Quinta PHX/I10. Receptionists were all helpful and polite, no stress check-in/out. I found this LQ location to be genuinely pet-friendly, pets were allowed practically everywhere without the bat of an eye. Loved the overall cleanliness here, so impressive— I felt comfortable and safe throughout my stay in this regard. The location itself was decently contemporary overall, not dated or run-down. Amenities were of good quality, I liked the basic variety offered. Their gym was pretty impressive, and the breakfast bar was good. I also appreciated that my room was decently stocked with basic necessities and minor wants. Room AC and blackout curtains were great, and good cable TV was available to pass the time although WiFi was bad. I felt generally safe at this LQ location, security measures like well lit public areas and key card entrance absolutely everywhere put me at ease. I will say I found the hotel to be rather small overall. I also felt the green turf around back for pets was a little too musty for comfort, bare rocks would’ve felt more sanitary. All in all, I’m content and impressed with my experience here— I’m happy to stay again 🙂 UPDATE: Had my second stay here and most of the above still applies, love consistency. Room cleanliness was not AS great as before— bathroom floor was sticky, crumbs on carpet, crumbs in the sheets. Main/only? kitchen crew member has been notably rude each stay (older brunette woman, raccoon eyes). My first stay, she was openly annoyed when I simply asked her when breakfast ends as she put out more food. My second stay, she was outright respectful when I let her know I finished the waffle batter as she came out to survey the dining area. I told her out of courtesy (to her), but she cut off the far back end of my sentence with a loud/cold "OKAY" and rolled her eyes away from me. She was openly polite and friendly to the following guests that approached her. I’ve never interacted w this woman outside of what’s been mentioned here. That said, I don’t understand what her personal issue was with me a total stranger. She needs to work on her professionalism and customer service skills as a hotel employee.

Great hotel, we had a two room suite with a shared bathroom. Worked great for my family. Had a desk so I can get some work done while on vacation. But the parking lot was tight and the area around the hotel is sketchy. Lots of homeless and transients around. Had to lock up my ice chest and tools inside the truck. Would not trust leaving them out. Staff was really cool. Did not catch their names but both ladies at the front desk were great.

We vacationed here for the MW concert. Our stay was great, room was clean, location was safe and secured. We were well taken care of by Mehak, she made us feel very welcomed, helped us with anything we needed, great communication while on our way to this location coming from out of town, all our needs were met, all the staff is very kind and accommodating. We would definitely stay here again! It was a pleasure staying here.

Room was garbage. Flooring when you walk in room was cracked and there was a piece of tile cracking and was lied to about the price and the the guy on the was lied about a quote for 3?days. When checking in he keep asking how we were going to charge for the nights and asked 3 times. And the manager this morning Had a major attitude when we were checking out and had no decency to listen. I will be calling corporate this is ridiculous this is how you treat paying customers

Overall, the hotel is well maintained and clean. Our room was spacious and well equipped. We had a family suite which had 2 separate bedrooms with a shared bathroom. My room overlooked the busy street however where I could see sketchy characters shouting obscenities, arguing, urinating, etc. The police were called to the building our first morning (IDK why). The staff lock the front door during breakfast to keep out free-loaders trying to steal food. The food wasn't great but not terrible either. During check-in the receptionist didn't believe me that I was a guest and gave me attitude until she realized her mistake. During check-out, I was told to park in the fire zone by the side entrance because they had locked the front doors for breakfast. The hotel is decent but they have to run it like a maximum security prison because the neighborhood is in the ghetto. It's also near the I-10 freeway which was convenient.