DoubleTree Suites by Hilton Hotel Phoenix

First time in this hotel. The service was excellent. Employees were very attentive, cordial and professional. Especially Jorge in the restaurant. Convenient location near airport. We used their shuttle service couple times. Front desk agents were very helpful. The only negative thing will be the small refrigerator that wasn't cold enough. I recommend this hotel.

I stayed at this DoubleTree for a quick work trip, and while the hotel itself is a bit older, it was comfortable and had everything I needed. The real standout was Gina at the front desk. I spent some time in the lobby waiting for a coworker and got to witness her in action—and wow, she is a total pro. She was the only one at the desk, juggling phone calls and a line of guests, and still managed to stay calm, friendly, and completely on top of it. There was one moment where a particularly rude guest was complaining about the (very clearly posted) breakfast hours. Gina handled it with grace—she let the guest voice her frustrations without letting it rattle her or change the policy. She stood her ground in the most respectful and professional way, and then turned right around and continued helping everyone else with a smile. Honestly, I was impressed. The hotel is lucky to have someone like Gina—she made my stay better just by being awesome at her job. I hope management sees the gem they have at the front desk!

I selected the breakfast buffet. Everything was stocked fully and super organized. The food selection was great from a made to order omelette… I had a mushroom, bell pepper, onion and cheese one… to pastries, fruit, waffles, scrambled eggs, bacon, sausage and more. |Jorge was an outstanding server. Very attentive and extremely courteous. He checked tables frequently to be sure he asked if anything was needed. Moreover, he was friendly with guests as they also engaged him in a positive way. They bussed the tables frequently keeping the place in tip top shape. Bien hecho!

Great hotel, clean and spacious. The check in process was efficient and I was greeted with friendly staff. Anthony a server in the restaurant provided exceptional service and the food was tasty and good quality. Location near the airport was my main reason for staying here but careful around the Circle K up the street. I have never seen so many toothless meth heads in broad daylight.

Hilton For The Stay For Sure, I have membership benefits with several Hotel chains and I must say that this was an excellent example of how guest should be treated especially when we encounter travel delays. Hilton you would be proud of your employees due to the care and attention to detail they extended not only to myself but with every guest that walked through your doors. Stellar employees deserve to be recognized and complimented for doing what they obviously love and it shows. Thank you all for your care and kindness. With that being said there are a few employees that need to pay close attention to their co-workers and do as they do all five of them understand the true meaning of hospitality. I COULD SAY MORE BUT I do not want the negative to overshadow Whitney A, Steven, Michael, Nicole and GeGe, Shine!! Shine on guys you all were fantastic host. Thank you Kindly for a lovely experience

Started out a little rough - once new shift change very grateful for Gina front desk customer service was 100 she did get us the room we had reserved (bottom level) handicapped and did get us checked in quickly. She was professional, took her time to look into the matter. She should be front desk manager teaching the others customer service. She is an asset to your hotel! Food was amazing! Room was nice. Pool area nice. Front desk first people you see and interact- you need more employees like Gina!

We spent two nights at this Doubletree hotel for an outbound and inbound stop during our travels. Overall, this hotel is attractive, clean, well-maintained, and has a very helpful staff. The room was spacious and includes two adjoining rooms, a bed, a sofa, a kitchenette, and a bathroom. The bathroom is particularly attractive and the shower is quite spacious. The bed was comfortable. There is also a mini-refrigerator and microwave oven for those leftover food items that you couldn't quite finish off the first time around. The grounds of the hotel are attractive. There is a pool available plus a variety of sitting areas with plenty of shade. We also enjoyed dining at Brix, the on-site restaurant. We enjoyed the blackened salmon tacos, the chips and guacamole, and a chicken flatbread. All were delicious and well-presented. Finally, this is very affordable hotel and it is also situated near the Phoenix Sky Harbor airport.