Best Western Downtown Phoenix

Far enough but close enough to the event sections of downtown, this hotel left me want for nothing. The rooms, dark and chill ambiance, (kings-sized bed comfy as they come!). The breakfast, pool area, and enclosed small basketball court - all very cool. Front desk staff; yes and yes! Recommended.

I’m a Best Western Rewards member and booked here for one night. I checked in around 2 AM, completely exhausted, just wanted the keys so I could sleep. I only stayed about 8 hours, but instead of the $112 I was supposed to pay, I ended up charged $112 + $18 (parking) + $250 for a "dog fee." Every other Best Western I’ve stayed at has allowed dogs with no problem, and that’s why I booked here. To be hit with an unexpected $250 charge after the fact is insane. The manager tried to explain it as a dog charge, but there was no clear communication up front. This is a rip-off and not how you treat loyal rewards members. Best Western, you just lost a loyal customer.

We stayed here for almost two weeks when my mom had heart surgery. We were convenient to the Banner University Hospital. The breakfast was great with many options. The pool, hot tub, and property over all are well maintained. Most of all, the customer service was fantastic. Would most definitely stay here again.

Stayed there for a week. Evening Front desk staff- ***** Morning front desk staff-*** Clean room - ** Front area outside the doors- Smokers heaven as they allow people to smoke right outside front doors - this is against federal law btw. I told the morning front desk person and her response - oh they can smoke right outside the doors. Basically you will get huge amount of second hand smoke just walking into the hotel/motel. I checked in and noticed the following-My Room was not cleaned . Bathroom had long women’s hair alll over the floor. The remote was all chewed up and no buttons worked. I told the front desk staff and she immediately apologized and came upstairs to the room with new remote and paired with the tv. Room was cleaned by the crew afterwards as well. The cleaning crew should have noticed it but they didn’t even bother, very lackadaisical attitudes . So cleaning crew gets 2 stars. The front desk staff for the evening- She deserves a raise- she has excellent customer service skills.

Rooms are not tidy. Toiletries are missing ( only conditioners instead of shampoos , not bathing soaps etc..) . There is an additional fees of 425 , if you check out at 11.30 am instead of 11.00 and this not clear anywhere when you are booking or checking in . Some of the staff at the reception can be more courteous especially for foreign tourists.

Stayed here so we could walk to diamondbacks game. Hotel was clean, service was great, front desk was helpful. |It was hot as we were heading to the stadium so we took an uber and it was $6. We were able to easily walk back after the game- lots of people and area felt safe to walk. Good affordable spot to stay for game day!

Hotel was ok. Loved the idea of available coffee all day. Super convenient! ||Rooms very out dated, screaming to be remodel. Bed was comfortable but pillows too flat (had to double). Breakfast in the morning was ok, good variety. ||The hotel itself is very conveniently located. On Saturday, the farmers market is just across the street (diagonally). There are many restaurants within walking distance.