Budget Car Rental

Two weeks after dropping my rental car off. I received a notice in the mail my card would be charged for a cracked windshield. When I dropped off the vehicle there were NO cracks or issues with my rental car. The miles and gas was not the same as it was when they noted the damages. I just happen to be in town for another visit and came to see what happened. I was told if I check in the vehicle after hours. I am responsible for it until they check it in. I dropped it off Saturday and was checked in Monday morning. They have no cameras for proof of who did it and when it happened. I DO NOT recommend this location. It’s safe to say they don’t care about the customer just the dollar.

Been coming to this Budget for car rentals recently. Today I placed a reservation for the wrong day but the associate took care of me regardless. Told him I would leave a 5 star. A+ service.

"I work here thirty years, I always check. You go to other rentals, nobody checks. I always check. 10 point check. Fluids, tires, wipers, whatever. 30 years, I always check. Nobody has the time? It's your job! I work Monday through Saturday. Vacations? I take separated throughout the year. Why? No one's here, just me. I'm all they got!" - This is as close as I can get to a direct quote. Mario, you're the man. Thanks for taking care of the family during our move.

Over charged. Tire sensor light constantly staying on for low tire. Stopped several times to check air. Spent 15$ on air the tires never needed. Turned in one day sooner with full gas tank. Check in person didn’t document correct gas and was over charged. All they could say about the sensor issue was we should have pulled over and called for a replacement. (Rental reason- travel back to Ar for medical help (broken leg & multiple bruising- hit by semi in AZ) so pulling over and killing unnecessary time was null and void. Pain level was high. Thankful for my daughter, dealing with the cold climate issues, this car and dealing with me in pain.

Teach Staff Customer Service I Was 10min late to Drop Off on July 3th, Only to Spend More Money with Your Company, and ReRent the Vehicle for Two More Weeks The Only Option was to Extend to Friday I Finally Came in and the Process was Within 2min. NOT Understandin the Difficulty with Staying Late as You are a "Travel Service" Last Avis Rental for Me

Amazing customer service that helped me with an issue I had booking with Budget at the airport. If ever returning to Phoenix, I will 100% be using this location instead of the airport.

Great, not just good, but, GREAT experience! I needed a short term car rental as my car was at a local dealership. I selected Avis/Budget Car rental initially because of its low rates. However, the service was excellent, also. I had selected an economy car, but, when I arrived, Budget had none available, so, I was upgraded to a new Chevrolet Malibu at no additional charge! Sure, other car rental facilities do this, BUT, other car facilities also ask for proof of full coverage EVEN IF it is an economy car (this happened to me i n December, 2022, while I tried to rent a car from Enterprise Rent A Car in South Phoenix ). The Malibu worked very well, the price was awesome and Kayla of Avis/Budget was helpful. This is why I wrote, GREAT experience!