Alamo Rent A Car

J'ai pour habitude de louer chez Alamo à chacun de mes voyages aux États-Unis depuis plusieurs années. Malgré une expérience catastrophique à l'agence de Miami Airport en octobre 2024, j'ai redonné une chance à cette compagnie, et l'agence de Phoenix est davantage à la hauteur du service que j'ai connu autrefois. L'accueil fut chaleureux et l'attente était modérée par rapport aux concurents qui avaient des files d'attente à n'en plus finir. Le check in est simple et le personnel est agréable. Tout se fait rapidement. Petit bémol tout de même, nous n'avons pas eu le choix du véhicule, l'agent au parking nous a dirigé vers une voiture. D'habitude nous pouvons choisir parmi les modèles d'une rangée. Malheureusement cette voiture (une Jetta) avait deux défauts au niveau du tableau de bord. J'ai donc demandé à changer de véhicule. Nous avons eu une seconde Jetta, sans défauts cette fois. Dans l'ensemble ce n'était pas une voiture exceptionnelle mais elle nous a bien accompagné lors de notre road trip. Le retour fut également simple et efficace. En conclusion, Alamo reste une compagnie sérieuse avec un personnel gentil et professionnel, mais le rapport qualité/prix n'est plus forcément au niveau de ce qu'il était il y a quelques années.

Alamo Cars gave me more than just a car. They made it possible for me to live my dream. I got exactly the car I wanted. Reliable, and I enjoyed my journey. The staff were very friendly and helpful. I would rent a car there again anytime and recommend it to anyone. Even though it'll probably be a while before my next trip to the USA, Alamo Cars is back on my itinerary. Carefree and untroubled days and miles. Thank you very much, and greetings from Germany.

Rented a car at Phoenix Airport. It was nice that when we got in line at rental area you could scan a barcode if you had your reservation code and check in on App instead of waiting in line. It worked great. Got our car, then as we drove out a mile or so, car was flashing maintenance and beeping. We turned around and went back to return car. They then walked us over to customer service office and let them know what happened. Peter at customer service was very helpful and we got to go pick out any car. Gave him the keys and he switched everything over to new car which we got a brand new 2025 Nissan Sentra. It was a great trade. We enjoyed it on our trip.

First class service at the desk by Ava at the clean and spacious Alamo counter. Excellent selection of vehicles. My GM Equinox was very clean inside and out! Vehicle performance was perfect and comfortable over AZ mountains and 119*F heat. Return process was quick and well managed at an extremely large airport. Good job Alamo! I look forward to using your services again.

I just rented from Sky Harbor Airport (PHX) last Friday through Sunday. I checked in online because the physical line was very long. Usually, I will get insurance if it’s not outrageously expensive, but this time it was basically the price of the rental. I have never had an accident in 37 years renting cars from various car rental companies including Alamo car rental. When I turned my car in on Sunday as you can see in the pictures, the gas cap was busted. I took a picture of the gas to show that I couldn’t fill the car because the gas cap would not release. The young man who checked in my car said there was a dent on top of my car. I told him there was no one to inspect the car and no when I got to the airport on Friday. There are basically no trees in Phoenix, maybe palm trees, but I didn’t park under any palm trees, and I talked to the valet the JW Marriott in Cave Creek, who said It was parked in the open with no trees around it. I don’t know what they’re trying to pull, but I can promise I will pursue legal action against Alamo car rental if they’re intent is to try to make me pay Was probably previous to my rent the car. They didn’t even check the gas cap so how does one get gas If the gas cap is busted? I guess they missed that on the previous inspection report as well along with the dent on the top of the car. I guess they just expect me to pay for their negligence. Well, when they lose in court, I guess they’ll remember losing a client wasn’t worth the harassment that I had to deal. Never had a problem with them before, but the lack of personnel at the car rental in Phoenix is hard to believe

My experience with Alamo was smooth and seamless. They answered any questions I had and were super helpful when explaining information. The car was clean, reliable and met my needs for my trip. Steve B. was very kind, helpful and great to talk to during turn in. All Alamo staff and my experience with them at Sky Harbor was one of the best I’ve had. I’ll definitely be renting from them again! Thank you for making my visit so much easier!

We had the pleasure of being serviced by Poli and Henry. Henry went over and beyond! He was so pleasant and helpful. His customer service was top tier! We even got a free upgrade!! I wish everyone pushed through their situations with a smile…just like Henry. The world would be a much better place. Kudos Henry!! You’re the best!