Area Agency on Aging, Region One

Unfortunately my experience has been zero help. My 92 yr old bed ridden mother lives with me and can’t get any services. I’m in my 50’s and work full time. I’m also her full time caregiver (diaper changes, all food and care bc she can’t get out of bed) bc her care at a facility became so expensive, with her not being able to walk, her retirement fund was depleted. I’m told in my area of Phoenix, near Sky Harbor, there’s no meals on wheels or lunch drop off program she qualifies for bc she lives with me. The only program with meals in our area is the SAIL program which is for independent living seniors. She can’t live on her own she can’t WALK OR GET OUT OF BED. I’ve been taking care of her for two years without help and trying to manage my job and other responsibilities. The lunch meal would have helped tremendously. The fact that state and federal money goes into running this program is mind boggling with the lack of service provided and call response times days out.

In one aspect they helped, really appreciated it. 2nd aspect being a Senior in my 70's and disabled, it just seemed unnecessary unexplainable excuses, one thing after another, no communication. Made me feel I had to jump through hoops for trying to get help. Never heard of having to take photos of stuff in your house, to get help moving. I pray for God's Grace & Mercy to get on my feet, get back to being independent. I would not want anyone to feel like I felt period. I shall pay it forward.

The agency itself is an important part of our community and provides much needed services to seniors. However, the long time director is incredibly unpleasant, rude and disrespectful, especially to staff. As a non-profit, her salary and spending are exorbitant. And everything has to be purple because it's her favorite color. Even the pen she uses to sign documents. It's comical.

The staff here are so kind and caring. Their housing specialist is very knowledgeable about housing options here in the valley.

after making sure that the condition of an elderly Widow of a veteran had a severe heart condition the area agency of aging g disqualified her for meals on wheels. so sad . they are so inhumane esp. the person in customer services. completely heartless.

Very good at their job. Seems to be friendly and answer your questions about the services Extremely helpful services for older people. They get the job done, if you need anything.

Like I was visiting the White House with all the security and appointments. I just needed bus passes, and once through the pat down and metal detector Priscilla was fantastic.