The Terraces of Phoenix

My experience working with a private client at The Terraces of Phoenix (Assisted living area), is superior, the entire team that assisted in the care of the resident, from front desk clerk delivering her package to apartment, Med techs, house keeping, most of all the amazing kitchen/ dinning area, the healthy and delicious meals from the chefs, at times goes above and beyond their duties ensuring the resident are happy and well fed at meal times, fine dinning styles with traditional and international menu idea. Beautiful landscape, walking trail with wonderful sight seeing for resident. Not to mention activities daily. If you are looking for a place to called home, peace of mind. Denfinely recommend this place. Five Star +!!

Do not send your loved one here for rehab. No consistency or communication between front line staff. Some good front line nurses and aids but generally no one seemed to know anything about my loved one and would ask us questions about his care. Nurse call button left in a drawer out of reach and used biohazard medical equipment left in the bathroom sink. Admin even worse. My loved one was there for over a week and we had to ask for communication with the SW and other support professionals. Requests for calls from admin delayed by two days. Health doesn’t take the weekends off. Case planning meeting sounded like a cut and paste of every other patient and like they never even met my loved one who was declining under their eyes. Do not let your loved one be sent here for rehab.

The staff are very kind and understanding and the physical therapy has helped my Nana immensely. Before coming here, my Nana had fallen several times and severely damaged her spine and after only a few months she might be able to come home soon. We've tried other facilities but no other place has the same level of care or even the same amount, between physical therapy, occupational therapy, wound care, etc. (plus the food is delicious).

The Terraces of Phoenix has been my home for 12 years. I feel so fortunate to be here. In a long ago conversation with my mother, who lived in a lovely community, we talked about the fact that most people wait too long to make this move. They seem to get this wonderful way of life mixed up with old nursing homes. Nothing could be further from the truth. We decided that age 70 would be perfect. I was 69 when i moved to the Terraces. Now I am 81 and limited by a chronic disease, but I have so many friends because I was still active when I moved in. Living here is like going on a land-locked cruise: all you have to do is meet your friends for dinner, and there are shore excursions!

My wife and I visited at least 10 life care or senior living facilities before coming here. The Terraces offered attractive apartments, a convenient location, and beautiful landscaping. We felt comfortable during each visit to ToP but it wasn't apparent until after moving in when we discovered the wonderful relationships between residents and the friendly, caring actions by the team members.

The fitness teammates are amazing! Their experience and professional skills combined with their efforts in consistently helping each individual participant to do their personal best gives a sense of belonging to a community that cares. And that is the Terraces of Phoenix!

I would not recommend this facility to anyone—either as a place to work or for the care of a loved one. Unfortunately, the leadership lacks the necessary experience and empathy to run a compassionate, organized, and inclusive environment. The Director of Nursing has displayed behavior that many have experienced as unprofessional and unsupportive, which contributes to low morale among staff. Similarly, the Health Center Administrator appears more focused on protecting their own reputation than on addressing ongoing issues that impact both staff and residents. Communication is poor, employee support is lacking, and there is little evidence of a team-oriented culture. Many employees feel undervalued and overworked, and the environment often feels more focused on metrics than on actual patient care. It’s also worth noting that the facility currently has a Red Hand rating from the State, and is under continuous observation—something that reflects the seriousness of the internal problems. There is great potential for this place to improve, but it will require a major shift in leadership accountability, empathy, and a renewed focus on both employee well-being and resident care. Until then, I would urge caution when considering this facility.