Ridge at the Stratford

My aunt moved into The Ridge at Stratford a little over a month ago, and she is truly flourishing—it’s like she’s been given a second chance at life! The staff here are friendly, attentive, and really know their residents. Valerie, who gave us our initial tour, was incredibly helpful throughout the entire process and has continued to be a blessing even after move-in. Amy from the medical staff has assisted my aunt a few times and always treats her with dignity and respect, which gives our family great peace of mind. Aly, the event director, keeps the days engaging and fun with classic game shows, live music, pet visits, and more—there’s always something for residents to enjoy if they wish to participate. The facility itself is beautiful and well-maintained, and the facilities manager is extremely responsive. Overall, I have complete trust that my aunt is being cared for and supported in a safe, welcoming environment. We couldn’t be happier with our choice!

My sisters and I toured this facility in hopes of moving our Dad to live there. It’s clean, smells new, has incredibly authentically friendly staff and the apartments while small had the opportunity for personal touches. While this change isn’t happening soon I want to thank Valerie for her INCREDIBLE customer service acumen. She is truly the perfect person to navigate through the decision of change. Valerie is patient, personable, has a sense of humor and sincerely provided the best experience for us while considering The Ridge.

they are VERY short staffed a lot of times you have to wait for a care giver up to a 1/2 hour also poor management will never return phone calls I couldn't take a shower for over a month they would not hire a plumber you can't depend on the bus for shopping or DR. apts. the bus is usually broke down

My mom lived here 3 months, couldn’t get her out soon enough. Had to speak to Mindy and the nurse on a few occasions as my mom’s levothyroxine was not given to her. The med tech was writing gave it, but still in the bottle!! The staff acknowledged this via email and in our conversations. Unfortunately, I didn’t realize how bad it was till her TSH tested. Within a month and a half/two months living there her TSH went over 115!!! This caused what the doctors call encephalopathy a swelling of the brain. It’s all documented. Besides my moms issues, a lot of people smelled like pee. My mom was not being showered regularly, I would take her to my house to shower her. The staff was constantly fighting with each other and that trickled down to the residence. The residence meetings often complained about medication management issues. The environment was not a healing environment. Overall, a draining experience both emotionally and financially. Initially I asked for pet fee back and moving expenses, Mindy was supposed to get back to me and never did. I had no idea what was to come. At the end of the day, I also had to pay for a lot of extra therapy to get my mom better. Their actions really messed my mom up and that is why I am sharing. I was just grateful a place opened so I could move her out. If I could give zero stars I would. I don’t recommend the Stratford if your parent is not cognizant enough to mind for themselves and know the medication they are receiving.

I stopped by the Stratford for a tour because it is located in a beautiful neighborhood with a convenient north central location just off 19th Ave on a quiet residential street. I did not have an appointment but was greeted by the beautiful smile of Olivia. I chatted with a few residents who appeared cheerful and happy to be embarking on an outing to the local thrift shop. Other residents milled about the lobby taking advantage of the refreshments and comfortable surroundings. Valerie appeared shortly and we toured a model apartment. It was spacious, light, clean and well appointed with a large walk-in closet. She was very warm and caring as we discussed the needs of my loved one. I left with a sense the staff here truly cares about the wellbeing and happiness of their residents. This community has all the essential amenities and feels secure but also relaxed and homey. Well worth a visit!

Mother in-Law was placed in Memory care for Alzheimer and mild Dementia. The entire staff and Nurses have been Extremely friendly and helpful. They have improved her quality of life and her demeanor 100%. The facility is clean and well organized, and the nurses are very friendly, both the visitors and the Residents.

My sister lived in the Memory Care area at the Stratford for three years but she passed recently. I am pleased to write that the total experience during her time there was excellent. She received wonderful care from a very caring staff. The facility is very good. Cleanliness is always critical and overall it was very, very good. I would recommend The Stratford to anyone looking for a care facility.