Soft Touch Moving and Packing

If I could leave 10 stars I would. Robert and Jose were amazing movers for my grandma’s apartment. They showed up on time, were super friendly, and handled everything with great care. They made sure all of her things were secure and moved safely. They were also very patient and kind which meant a lot to us. The whole move went smoothly thanks to them. We’re so thankful for their hard work and would definitely recommend them to anyone who needs reliable, respectful movers!

CAUTION! This place scammed us! We were scheduled to move at 6:30AM and no one showed up. We called. We emailed. NO COMMUNICATION. I drove to the address listed on their website (3411 E Corona Avenue, #102 Phoenix, AZ 85040) and it does not belong to them. No signage. It is used by Hana Dispensaries. After no way to get a hold of anyone, we had to move ourselves. This company put us in a real pickle. I cannot imagine if we were not moving locally, had ended our utilities, had work/a place to be, etc. This lack of courtesy and communication is at the responsibility of the owner. DO NOT RELY ON THIS BUSINESS. They took our money and ran. HORRIFIC EXPERIENCE.

I bought a Groupon for soft touch movers expecting average service; boy was I wrong! Our movers Jose and Joe made an anxiety ridden event into a calm, organized, and quite pleasant experience. Joe and Jose are expert movers and packers. They are professional and personable. We will be using Soft Touch Movers again!

I have used Soft Touch Moving in the past, and they were good. I used them this past month for another move, but my experience this time with their customer service was extremely poor. The two movers themselves did a decent job with the actual move. However, I scheduled the move several weeks prior to the move date, no one called to confirm the 3 hour time window prior to the move day. When I called to confirm on the day of my move, I found out that they changed my moving time window without telling me from 9a-12p to 10a-2pm. I know that changes happen, but it is always helpful to let the customer know especially on a day as stressful as moving can be. I paid for their moving service, and realized I never received a receipt after the move. A few weeks later, I needed the receipt to show another person, and when I contacted the company during their business hours I was told I called after hours when it was still 4pm and they close at 5pm. Then I was told it would be emailed to me in the morning because the worker was remote and didn't have access. I said that would be fine. I called the next day when I still hadn't received it, and the worker said they don't have access to it, and that the manager wasn't there. He talked over me and hung up on me. When I called back he wouldn't allow me to speak to a manager and was extremely rude. He wouldn't even let me ask a question, said we will get it out to you today and hung up on me, who is the customer, again. I still don't have a receipt from my move and need it. This horrible experience with how this staff member treated me showed me this isn't a company to utilize again for a move.

Jose and Caleb were great! They were kind and considerate and they got the job done. I will definitely be letting my friends about soft touch. Thanks a million guys!

I purchased a Groupon for soft touch for a 2 hour moving service. The communication was excellent and it was easy to book an appointment. My movers Jose and Victor were amazing and fast. They were able to get me moved in quickly and handled everything with care. I would definitely have them move my stuff again when my lease is over.

Jose and Robert were excellent movers. They arrived on time and moved everything fast. This is the 2nd time we have used this company and will definitely be using them in the future.