MasterAZscapes LLC

MasterAZScapes did an AMAZING job on our yard. I had multiple quotes done as we had just moved into our 1st home and it was a new build with a dirt backyard. Zee was extremely professional, friendly, and respectful to our budget and wishes. He answered every question we had throughout the process and was even able to get our project started earlier than expected. The team that did the labor were also great, especially Carlos. The first day of the job the rest of the team had called out sick, but rather than cancel that first day, Carlos got to work by himself on our paver patio. Luke was our construction manager and was available for questions and knowledgeable about landscaping. All in all, we got everything we wanted at a reasonable price. Thank you so much MasterAZScapes!

So great I hired them a second time. From design all the way through the project, the communication is great, the crew is top notch (and like dogs!) and the office staff always lets you know what’s next (including a daily call to let you know the schedule for the next day!). Highly recommend!

We do not recommend this company. Their communication is awful. Our sales person was Troy who really talked a big game about this company. Who never called us back to help us with any issues. Not to mention Luke who was the project manager just showed he just didn’t care. We had 2000 sq ft of real grass put in our back yard that we are going to have to invest more $ into because of their negligence. The ground was not leveled appropriately. The guys that did the work sat around a little too much for what should have been only a 4 day job being disrespectful playing music as loud as they could in our back yard even after the fact my husband told them to turn it down because he is remote. The uneven ground was replaced with dirt and huge rocks that my husband and I spent at least a couple of hours pulling out of the grass that was attempted to be leveled. We didn’t realize this fact until the next day. If we were to be completely unaware of this and went to mow our yard, we could have easily had a window shattered by a flying rock. This is why we do not recommend this company. Even though these guys completed the job which was a pretty big job, the job was very sloppy. We recommend using some one else other than this company.

We had a general idea of what we wanted and needed to refresh and improve our yard, but we did not have enough knowledge of our options to settle on details and materials. Troy listened to what we wanted and needed, and made appropriate suggestions regarding the details such as the right stone, turf, and lighting for our goals. We ended up with both what we wanted and needed. The crew was helpful and communicated well, including the staff that called in the evening to let us know the plan for the next day. It's been a few months since the job was completed, and we have received compliments from everyone who has seen the yard.

DO NOT USE THIS COMPANY!!! My husband and I hired MasterAZscapes to install irrigation and plants throughout our backyard in March of this year. Upon meeting our salesman Troy he seemed like a nice guy and we felt like he knew what he was doing. Well we had a few issues with our backyard after installation, and after calling Troy to get these issues fixed he immediately started pointing the finger at my husband and I. WE were blamed for not knowing a plant was poisonous, even though we hired a "PROFESSIONAL" LANDSCAPING DESIGN COMPANY. We payed MasterAZscapes almost $8,000 for our landscaping and somehow we as customers are the idiots for not knowing landscaping?? I am not exaggerating when I say that as soon as you have an issue with this company EVERY SINGLE PERSON you talk to will A) Argue with you B) Not take any accountability C) Blame YOU, the customer. Not only did we have an issue with the tree, but our irrigation that we paid (one again) 8 grand for was NOT TURNED ON. So we had brand new plants not getting watered! Isn't that great! I called Maria (the operations manager) to have Luke come out and fix our landscaping. Once again, all of my phone calls with Maria she was incredibly rude, argumentative, and constantly playing the blame game. After being so fed up with my experience with this company I told Maria that I will be writing a bad review because I cannot believe the level of unprofessionalism I've experience. Maria sent my husband and I a check for $625 (which is half a refund for the $1250 tree we paid for and had to remove ourselves). She asked that with this check I do not write this review (whoops). In all seriousness though, I have never in my life experienced a business that was so highly unprofessional as MasterAZscapes. Once again, this company has taken zero accountability for their mistakes, and they love to blame blame blame. If you enjoy a company that loves to have arguments over the phone then by all means. If you are looking for a professional landscaping company to complete a job with diligence and care, then run far far away from MasterAZscapes.

Though I did not end up going with this company for my landscaping project, I did consult them for an estimate and review of my design. Their project manager that I worked with, Zee Herrera, was extremely helpful and attentive throughout the entire process. I had my own design drawn out as a novice designer and Zee was able to provide helpful insights, tips and recommendations without disregarding my goals with the project. I didn't feel pressured at all during the process and felt comfortable being up front with Zee when I elected to go with a different bid. Zee was the quickest of the individuals that I worked with at providing a 3D rendering of the project which was very helpful to visualize what it would look like when done.

We searched for a landscape company for a while. Finally, we went to the home show and noticed the MasterAZscapes booth. We spoke to a young man named Derek whom we immediately felt comfortable with. After giving him our information, he set up an appointment to come to our home and put together a design for our backyard. We approved the design with a few minor changes and the process started. The staff at MasterAZscapes were very easy to work with. Maria, Sheila, Monica, Jesus and crew were a delight. Once the crew started, the project was completed quickly and with precision. We've been enjoying our new backyard with friends and family and we couldn't be happier with MasterAZscapes LLC. Thank you Derek G. and team.