Arizona Urology Specialists - Blackhawk

I just want to give credit to one of their front desk representatives named Tameka. She went far in her service to me. I had questions that were outside her department and she still helped me and contacted people via email for me in order to get the answers I needed. Thank you for your outstanding service Tameka.

Not a good start. Very friendly but felt like I had to take control of the appointment to get actual care. Rapid fire questions to the point the next was being asked as I answered the previous. Suggest just putting those on questionnaire for us to answer before hand so the doc can read it. Which brings me to the most concerning part, the doc didn't read my file beforehand and was about to wrap things up. Had previous tests and findings that would've just been ignored. So 1, treat the patient like a human with medical concerns and not just 1 paycheck of however many you can squeeze into scheduling, take your time with them. It's not our fault you oversecheduled. 2, read the patient's file and be prepared to properly do the first. Hoping things improve

If possible would give less than one star. Scheduled an appointment for my husband for a n issue he was having. Explained to scheduling in detail per their request of his issue. Explained I myself usually see Dr Webster and would like him to see him. They said he is now in Scottsdale and I asked for a doctor nearby instead. She scheduled him with Dr McDowell. During the appointment the doctor said there is nothing he can do for the issue as he specializes in cancer urology treatment. Referred him somewhere else. My husband waited in the lobby upset to speak with office manager Walter. He sat there for sometime even though he needed to get back to work. A staff member instead came and got my husband to cone help pick up a patient who fell in the parking lot. Thats where he ran into Walter. He explained he had been waiting to speak with him and had to get back to work to please call him. Call was never received. We have called in several times he would never call back. We sent emails and faxes even asked the woman in billing to have someone call before we paid $300 bill. No call. We filed a claim with department of health and attorney general. Both could not get a response back from the office. We wanted to express our concerns and ask why this appointment was scheduled with a doctor that could not assist. Scheduling should not schedule with just anyone for a patient. Very disappointed in their care for patients a d concerns. Money is all the concern clearly is. DO NOT USE THE BLACKHAWK LOCATION

Made my appointment last week, was a referral from my surgeon. They took all the information from me and knew it was a Workman's Comp injury. I show up today and checked in on the Kiosk. About 15 minutes later get called to the receptionist desk. They want my insurance card. I explained it's a Workman's Comp injury, and I gave all that information last week. The receptionist went and asked her boss, they aren't taking new Workman's Comp insurance, only existing patients. So they canceled my appointment. What a waste of time, filling out paper work prior, getting the records from my surgeon who made the referral to this place and recommend two doctors. Someone needs to fix the problem so they aren't wasting people's time. Definitely wouldn't recommend them with my experience today. The site manager should be correcting the issues before people spend their day coming to Arizona Urology Specialist office with the group that makes appointments.

I can say that I enjoyed this appointment. I tend not to go to doctors regularly, but this was an acute situation. Thankfully, I was referred to this practice by the hospital. All staff encountered were personable and efficient. There was little to no wait time, and it was refreshing for a doctor's office to value my time as much as theirs. Definitely recommend!

My visits have always been pleasant with Dr Han. But this review is for Maha. I’ve been having an issue with insurance and a prescription. I had a tough time getting passed the call center. Once I finally did Maha was great. Totally understood my frustration and helped to finally resolve my issue. Thank you Maha

Front staff was rude. Ignored me to chat and munch on snacks. Then gave attitude when I had questions. Made an appt for a test, they called and left me a voicemail a few days later to reschedule bc the doctor wouldn't be in. I called and left a voicemail the first time, no return call. Called again a week later (a few days before my appt), and the mailbox is full. Tried to get thru to speak to someone(!) bc I also have a question about the appt and the only line I can get thru was the surgery scheduling line and they were also rude about helping me so I just said nevermind. Doctor & his PA were nice but not worth all this trouble for rude, unhelpful staff and no way to get help or questions answered.