Affiliated Urologists, Ltd

In fairness I never got to have my appointment. In the effort to reschedule, I had two phone calls that I was on hold before speaking to a person for 15 + minutes. Hung up on the last one finally. Unable to cancel the appointment which will be an inconvenience for the doctor.

I truly appreciate the care I receive here, but their phone line is horrible! You can never reach a live person. It is so frustrating!! If it weren't for admin staff, I would leave 4 stars. Please pick up your phone because the automated line does NOT WORK!!

Dr Tourville is great. She takes time to answer questions an is very competent. Trying to make an appointment by phone or reach the front desk is terrible. I waited 15 minutes trying to get the operator and hung up. I called back on the appointment line and waited 10 minutes before I hung up. I have heard simular complaints from others.

I have been a patient at Affiliated Urologists since July 2021. Recently, however, there have been ongoing issues with maintaining consistent appointments for my care and treatments. Since December 2024, I have experienced eight (8) appointment changes — with two appointments being rescheduled twice. It has been very frustrating to have my care and treatment continually moved. When I am able to get in for my appointments, the care and treatment are excellent. I spoke with the office manager regarding these scheduling issues and was given two explanations: 1. A contracted anesthesiologist canceled, causing disruptions in the schedule. 2. The doctor took time off after appointments had already been scheduled. I understand that the scheduling staff has no control over these situations, but it remains very frustrating.

Great experience with my medical assistance and provider, by the time I got back there. Warm, responsive. I was scheduled with a female doctor which I appreciated. Shout out for great care behind the front office. Thank you! Nonetheless, If I had to do it again, I would go with a different clinic for reasons below. Affiliated Urologists on Central front desk staff seemed flat and not friendly. When I arrived for my appointment, the front desk was maintaining a line 5 deep of patients. Most offices I’ve been in seem to manage this by having patients sign in and then call up patients but here, I stood in line for 10 minutes. Further, I had to wait 45 minutes for my morning appointment. Not the front desk’s staff fault I presume, practice management decisions. Still frustrating. Further, when I did check in I was told that my wait shouldn’t be long from the front desk. The bulk of my experience at this clinic was with the front office who was not top brass. It means a lot when the office staff simply are nice. People come to see the urologist for serious and sometimes scary personal medical issues. So, care from the front office matters. Not to mention, this is American healthcare, so we pay hundreds of dollars for specialists’ appointments and procedures which the front desk collects from us. I hope they get it figured out.

Had to see many different doctors in 23, this office is the only one that I would worn others to avoid. You will ALWAYS wait. Last time we came here they canceled our appointment while we were in the office (over a part of the equipment they knew they didn't have) ask to talk to billing (we had met our deductible for the year and couldn't get a appointment till after year end never got a call) at the new appointment first thing first ( give us that $, which is typical and fine but I had some grievances that were met with pay us now or your appointment will be rescheduled in office smug by Maria) It seems toxic working there by the beatin dog vacant demeanor of the office.(I actually feel bad for them, they could probably do better)Really didn't like Maria lying to my face over why it was canceled the last time. "OH we couldn't calibrated the machine, blah blah" had no idea what she's talking about. Medical care should be about CARE, and not what are you going to do about it you already very inconvenienced. Enough of my boo hoo rant. The office has stuff stacked everywhere and not as clean as it should be. If you need to deal with them a different office would be better.

If I could give this place ZERO stars I would. I drove 60 miles round trip for them to tell me my insurance copay was $800.00.They did not have the courtesy to call and tell me an ahead of time. The receptionist says you should have got a phone call, I said well I didn't. She then tells me, they should have sent me a bill, I should've got a bill in the mail. I should have got a bill before the test??? How dumb........