Academic Urology & Urogynecology of Arizona

My first appointment with this horrible doctor and my last. Dr Amy Schlaifer and her useless, rude condescending MA Katherine. I went to this appointment hoping for a plan of action. The doctor talked over me, had a horrible demeanor didn’t listen to a word I Said and more importantly didn’t care. I went to the front desk and told them that I would never see her again. I left there very stressed out and felt very disrespected. I’m currently seeing another doctor from the group in Anthem He is fantastic. They should be fired

Took my father in law who lives in assisted living facility for a follow up appointment for prostrate cancer. Prior to his appointment he did all the labs requested took months for follow up appointment. Arrived today waited for over 1 hour for a PA to come in and say we need up to update labs and to come back in 4-6 weeks. Asked for telemedicine follow up appointment which needed permission from Dr Kaplan. Finally PA comes back in room says Dr Kaplan approved telehealth appointment and in front of her staff yelled for us to leave and pick up our orders went into her room slamming the door. My father in law deserves a lot more that what he received as he goes through his health issues

Terrible they sent me home with fake meds and didnt tell me when my follow up appointment was. They won't even answer the phone I stay on hold for a half hour multiple times and nothing!? Even called early in the morning. This feels inappropriate and strange do not recommend!!!!

I should read reviews ahead of time! Rude! Here's my experience. Called and waited on hold for over 30 minutes then at 4:32pm (they close at 5pm) the message changes to we're closed now please call back during normal business hours. Next day I call in the morning to ask about my copay as my insurance company says it could be a possibility of 3 depending on how the facility bills it. A nice woman answers the phone and says she promises to call me back later today. No call back! Today i call AGAIN but now I get a sarcastic rude woman named SHARLIN she says sarcastically it's easy look at your card and call your insurance company after I already explained what my insurance company told me. She continued with her rudeness and then said it would be 50$ which i knew was absolutely wrong. I asked for her name and said I'll let the front desk know that SHARLIN quoted me only 50$ which she sarcastically again replies "sure go ahead and do that" I hung up and called the front desk and asked about my pre instructions as I hadn't been given any. Wouldn't I at least get an email since it's Friday and my appointment is Monday? This lady says "we'll let me read you the instructions you were given" I wasn't given ANY instructions! I asked her to email them to me and she says "no we cannot email INSTRUCTIONS but you can drive allllll the way over here and pick them up. That was the last straw. Cancel my appointment. I hope anyone who goes here has a better experience than I did. Not to mention Dr. Amy Shlaffer on my first appointment in my opinion was neither pleasant or personable, the first red flag i should have listened to.

I think Christine the surgery scheduler is broken. You need to replace her ASAP! I have been trying to get a hold of her for weeks and still no response from her.

Friendly and Efficient staff. Check-in went smoothly. Waited for a bit to see the doctor. Doctor showed up, very friendly and knowledgeable. Overall a wonderful experience.

Great experience and friendly environment. Was taken care of greatly by the Doctor and assistants.