The Vision Center of West Phoenix

I've been going to this place since I was under my moms care. As soon as I got my own insurance, I came right back. People here are always happy and super friendly and Dr. Juarez has always been the best. Josias was very patient and informative with everything he was doing and verified our choices and information. I have also had several positive experiences with Gabi. She's always helping anybody who has questions. I would 100% recommend this location and staff to friends and family. Keep up the great work you guys! We love you!

My family has been going here for years. Gloria J has always been kind and helpful especially with my dad. My dad hates doing the paperwork and she always makes the process easy for him. It's so lovely knowing my family is being taking care of from thoughtful staff.

Overall I would say the techs were great. My eye exam went well and the prescription seems fine. However, one thing that made me uncomfortable was how the receptionist handled personal sensitive information. When I walked in to check in for my appointment, the receptionist was checking in the person before me and I was able to overhear details of personal info. Then the receptionist said they needed a social security number for billing purposes and handed a notepad to that person to write down. They then finished with that person and I was next. I also had to give my name, date of birth, phone number, and address verbally. Then she handed me the same notepad where the previous person had written their social security number. It was not scribbled out at all and I could view the entirety of the social security number of the person before me and even two other people's numbers before me. There were like 4 social security numbers on that notepad that were not scribbled out at all. I did not feel comfortable giving my social security number out and informed her (especially since I saw the way she was handling such sensitive info). The practice already has my insurance info and id and all other things related to my records, that I felt requesting a social security number was unnecessary and I know most doctor's offices do not require any of that for any billing issues. I declined giving this info out, but the interaction made me feel quite uncomfortable. Had there been any person behind me waiting in line, they would have heard all the personal details of my name, my address, phone number, and they would have been given the same notepad where none of the social security numbers were scribbled out. This is a huge security risk and could lead to potential identity theft. I'm making this review so that this practice can be aware and perhaps handle its patients' personal info more carefully.

Great experience! Staff and Dr are very friendly and welcoming. Gabby thank you for helping me find the perfect pair of glasses and giving me your honest opinion.

This facility is awesome, have been coming here for years and now my kids come here. They know what they’re doing respectful so ty to Dr. Flores and Priya for taking care of their eyes. Thanks to Brenda for helping to pick out good frames for them. Thanks team.

This place is horrible. I called in to make an appointment, gave them all of the insurance information. They told me yes to come in got in paid a copay and all got in the back an assistant came in taking information. Another lady walked in and said, sorry, we can't see you. We did not accept it. Your insurance which I found very rude because I called in and provided all of the information created the appointment came in, provided them with the insurance card in everything paid.My copay and and they still took us in the back after a 30 minute. Wait, then came out to tell us they're not going to see us this is probably one of the worst, I care visions to go to someone needs to address the secretary that makes the appointments.They are very uneducated out there

Josias was wonderful and very helpful. He assisted in helping me find a beautiful pair of glasses with the thoughtfulness in making sure they would be worn effectively and lasting.