Metro Pet Spay & Neuter

You need to lose the older lady at the front desk. She is clearly incompetent. Last year for vaccine appt. She lost my file waited 3 hrs. Today. She gave someone else's file for my dog. She was complaining about a customer being late directly to me in waiting area.On checking out i had to ask for my rabies certificate. Your practices reputation begins at the front desk. Please get some competent help.The vet and tech was great.

After rescuing a kitten from the parking lot of my work, it was recommended that I take her to Metro spay and neuter. They took very good care of her as well as answered all my questions. Highly recommend.

We just had our 2 kittens fixed at Metro Pet and couldn't be happier! I read some reviews about them being understaffed and I having long wait times but this was not the case for us. Office staff were both quick, friendly and professional. Kristina from the back was kind and explained everything that was happening before and after the surgeries. The clinic was very clean, no powerful nasty smells like some other vet offices. I highly recommend Metro Pet!

I generally really like this place but today was very frustrating now that they require an appointment then I think they need to do a better job at getting the customer in and out quicker. I got there at 8:10 pm and I waited an entire hour for them to help me not expectable there was only 4 people ahead of me. also they take 20 min to check you out after they are done with your dog. Also I am an older gentleman and have bladder issue and really needed to use the rest room. It was very rude that they would not even let me use a restroom after waiting 1 hr and 20 min. They told me no public restrooms this is such bullshit they know damn right well I could have use there restroom this is the owners choice to not allow this and think its unacceptable when you have patients waiting in the lobby for hours. So after they finished my dog I left immediately and did not wait for there long check out process. Now they can wait for payment they made me wait.

First I’d like to say I’ve been a customer for years but recently the clinic is run very inefficiently. Yes I understand they’re short on staff but no excuse for us to be first to sign in to be seen and LAST to be checked out. We waited almost an HOUR just to pay our bill after 1 (ONE) immunization!! We were there for THREE hours total and it’s just a lack of efficiency and keeping track who was there first. Thats not all that happened but don’t want to sound like a Karen LOL.

Called for info on my appointment (which was a mistake and I called the wrong clinic ) but the woman on the phone was rancid — when I gave her my phone number to look my info up she said verbatim "I’m not even going to try to say the pet’s name" referring to my cats name, which is Samsara… lol but never mind that. Just her tone was so insolent and demeaning I’m ELATED that is not the voice I will be met with when I get to my appointment later today at Altered Tails…. Stark difference in customer service from here and there. To whomever I spoke with on the phone this morning: God bless you and I hope you have a better day.

I have always had an amazing experience here, but since Linda has been hired it's been awful. I do TNR, along with others that come here. We have always appreciated your staff including your front desk. Linda doesn't seem to know what the two walk in policy is. Despite me being first in line with a colony cat, expected me to have paid a 40 dollar deposit. I've been coming for years and have never had to do that because we trap the night before. This isn't an appointment, it's first come first serve for TNR. I even looked it up again on your website. Then she told me that someone else had an appointment for "first come first serve" what? Then how is that your two cat policy if they had an appointment? Her math doesn't math and this is the third time I've had a terrible experience with her. So sad because we are supposed to be on the SAME team to keep the feral community under control. We are people in the community spending thousands out of pocket to help this population when the city won't. And it's not just me. I'm connected to soooooooo many of your clients there. The ONLY reason you're getting two stars is because you've been 5 stars up until Linda