Ingleside Animal Hospital

We have begun using Ingleside as our pet care facility. We really appreciate the staff. The customer service team is exceptional, always available and helpful. The doctors are knowledgeable of my English Bulldog. It’s great to be with doctors that know how to handle special breed dogs. They are responsive to questions and offer advice. Thank You

Ingleside Animal Hospital is absolutely amazing! We’ve been bringing our Malinois here for over two years, and they’ve consistently gone above and beyond. Our boy is anxious and can be a bit of a handful, but the team has always treated him with patience, compassion, and understanding. Recently, as we’ve been preparing for an overseas move, everyone at Ingleside has been incredibly supportive, responsive, accessible, and truly willing to help us every step of the way. We’re so grateful for their dedication and care. I highly recommend it to anyone looking for a clinic that genuinely loves what they do!

Very disappointed with this place. I arrived at Ingleside Animal Hospital with my dog who was bleeding from the nose. They took us to a room, checked his temperature, and then Dr. Brian told me he needed to run four tests. It was 2:30 PM at that time. I called my husband to explain the procedure, and the doctor then told me they were closing at 3 PM. My husband suggested we take our dog to a 24-hour emergency clinic instead, so he could receive urgent care. When I told them this, they charged me $220 — without ever informing me beforehand that simply walking in without an appointment would cost that much. I didn’t have my card with me at the moment, so I left my phone as collateral while I went to get it. I already felt it was abusive to charge that amount for barely any service. When I returned to pick up my phone, they refused to open the door even though I could see two staff members inside — one of them was Shia, who left in her car without caring that I was left outside without my phone and with my sick dog. I absolutely do not recommend this place. Lack of communication, empathy, and transparency. Please think twice before bringing your pet here.

Estamos felices con el cuidado que nuestro Sunny recibe. Ofrecen horarios que se acomodan a las demandas de mi rutina. Hacer una cita es sencillo y flexible. Siempre han respetado el horario fijado y no nos hacen esperar. Todo el personal es profesional. El doctor explica el tratamiento y, es transparente sobre los costos. Después de cada cita, el doctor siempre se comunica al día siguiente para dar seguimiento. Altamente recomendable .

1st ever vet visit with our newly adopted dog. We had an amazing experience: staff is professional, friendly and caring. Our dog is super playful and jumpy, but they understood it and were very supportive and allowed her to just be herself; which is very important in my opinion. The price may be on the costlier side, but you pay for the high quality care, so it’s definitely worth the cost; I’m happy we found the vet we can trust.

What an amazing veterinarian! Dr Serbin and his team deserve 10 stars not just 5. My dog developed acute otitis media at 2:30 in the morning yesterday and the animal ER recommended Dr Serbin. We got an appointment as a new patient the next day on a Sunday. He and his team spent over two hours with us, making sure that every issue was addressed! The doctor could not have been more clear about what needed to be done and what our options were. I think the pricing was very fair considering all that was done. All of the staff was incredibly pleasant. The facility is Modern and clean and truly one of the best veterinary facilities I’ve ever seen. I am a human medical doctor and Dr Serbin could not have provided a more detailed and scientific explanation of things. Being new to Phoenix I am incredibly grateful to have found Ingelside Animal Hospital

Our veterinarian is wonderful. She is thorough, listens to your concerns, and she does not try to upsell you on unnecessary services of products. The vet techs and other back of office staff are exceptionally caring as well. We know our pets are always in good hands when they need care. The services seem pricy but it’s likely due to the location. My only concerns are a few instances of variable communication and lack of detail with the front office staff. We pick up a monthly paper script and every time I have to triple check that it’s printed, the DEA number is written at the top, and that it’s ready for pickup. There’s been times that they filled it instead of providing a paper copy, or I’ve driven across town to our pharmacy and couldn’t fill it without a written DEA number, or I’ve called and been told the script was ready and when I showed up it was not. Another recent issue was being quoted $1200 (estimate) for a dental by our vet, then when I showed up to pay, the front office staff said it was about $1,000, then one minute later she printed the invoice only for it to say almost $1,400 was due. Why did the price increase by $400 in a matter of seconds? When I politely asked for an explanation, there wasn’t one. It would really help me as a customer if the front office staff were more detailed and more accurate about the information they provide.