Maricopa County Animal Care and Control - West Valley Shelter

Nikki (upfront) was fantastic and personable. I really enjoyed my experience with her. I’m giving four stars because of the length of time having to be here to adopt a dog. It took three hours from start to finish. The dog I adopted ended up being very sick (thankfully not distemper) so I had a pretty expensive ($400+) vet bill a week later, but he’s a great dog and I’m completely happy that we adopted him. The other reason for four stars is the shape the dog was in. I wish they would clean them up a little before they go home. My boy was matted with poop in his long fur and smells like urine, but I can’t bathe him until he’s healed from his neuter. I brought him home and cleaned him up and brushed him out the best I can, but it feels a little sad to me that they don’t have anyone that can give the adopted dogs back their dignity upon exit. If I lived closer, I would definitely volunteer to do it, as I used to assist a dog groomer, but I’m 40 minutes away. 🙁 Jack (formerly known as Gene lol) is doing great in his new home! Thanks!!

The staff who assist in adoptions were very nice and helpful. They were completely honest about their dogs and made sure not to hide anything brought to their attention that may be of concern or require more attention and behavioral work to the dog you're thinking of adopting. I brought my girl Pip home recently and she is such a sweetheart. They have so many kind, gentle, and playful dogs each with ranging personalities. The staff were very honest about Pip and her timid personality, they ran me through what the process would look like for a dog like her and the patience and steps required to make her feel secure and at home. The only reason I give a 4 star review is because Pip came home sick with pretty bad kennel cough, which their vetinary services provided me medications for free! If you're thinking of adopting a shelter dog, Maricopa County Animal Shelter always has many dogs and cats in need of good homes

We adopted a female dog a few months ago from maricopa County Shelter's main campus I17 and Durango curve. They sent her home sick and did not let us know. We took her to the vet and racked up a fifteen hundred dollar vet bill only to have to return her because we could not get a solid diagnosis on what the issue was. She taking antibiotics for 10 days. She was still severely sick. We called the shelter to let them know that are newly adopted dog was severely ill and ask if we could bring her back to have one of their vets Do a check over on her and more extensive tests. They stated that you signed the contract stating you take full responsibility. I understand I signed a contract, but you did not disclose the dog was sick. They were not apologetic or did not offer to get the dog well. No concern for the health/well being of the animal now they're calling us today, stating they want something back in regards to microchip and that the dog has not been readopted very upsetting to know that they send home sick Dogs with kennel cough pneumonia. Whatever it was that couldn't get properly diagnosed after going to the vet 2 days within 6 days post adoption. I highly discourage you from adopting this location, maricopa County Animal Shelter. They are too busy pushing pets out and not taking care of their health before they adopt an animal. Very upsetting and an expense for testing and medication that I feel that the county should have picked up since they sent home lilith sick. ****************************** Beware sick dogs with improper pre adoption vet care********************************************************

I would give this place -0 stars if I could. Please, DO NOT EVER SURRENDER YOUR DOG TO ANY OF THESE LOCATIONS. They claim to have a 93% no-kill rate over the past 8 years, but that is absolutely not true. One of my clients surrendered a dog, and by the fourth day they had already put him down. I found out he had been surrendered on that fourth day, immediately called to get him, and was told he had already been euthanized. The staff member I spoke with was extremely rude and showed no compassion whatsoever for the dogs or their lives. They gave him no chance. STOP TAKING YOUR DOGS HERE. If you are in a situation where you can no longer care for your dog, please find them a new home yourself or reach out to a rescue. These dogs do not deserve to end up here, where their lives are cut short without mercy. My heart is broken. STAY FAR AWAY FROM THIS PLACE AND ANY OF ITS LOCATIONS. SHEP did not deserve this. He deserved a chance. And to anyone considering surrender: STOP expecting your dogs not to act like dogs. They will react sometimes. They will follow their instincts. They may get upset and act out. But that does not mean they are unworthy of love or life. Dogs show us loyalty every day, show them the same loyalty in return. Please, don’t give up on them.

I recently adopted my beautiful girl "Sky" from here during their adoption event. She has been amazing and adapting very well. The only issue i came across was that she caught Kennel Cough from the shelter. As soon as i seen symptoms i took her to the vet and got her antibiotics. She is doing much better now ♥️ She is vaccinated for kennel cough, distemper, and Parvo - so i was a little confused on how she was still able to catch it. After doing some research i guess it’s still possible for them to be infected even after vaccination. The reason i’m giving 4 stars is because when we picked her up after her surgery the employee dumped her in the car and just walked away. Like she was trash. No goodbye or anything it felt heartless. Anyways, she’s in a loving home now and i’m so happy to have saved her from this place.

The staff were knowledgeable, compassionate, and patient during our visit. They took the time time to explain the history and behavior of the dogs we looked at, and they provided tips that made her transition smoother. Here's our story: We adopted our second dog here—a wonderful German Shepherd named Chalula. Although she was returned by her previous family for growling and barking at their other dogs, we appreciated how upfront the staff were about her behavior. We believed she just needed more time to adjust, and we were right. Chalula immediately warmed up to us, and we brought her home the same day. At home, our husky quickly became her best friend. While Chalula was initially a bit reserved in her new surroundings, they've now become inseparable, playing and chasing each other throughout the day. We’re thrilled that Chalula is in a loving, forever home. This is her after our walk tonight. Adopt. ❤️

just got our family our second pup from here (German shepherd) and she's wonderful! she's currently sitting at my feet chewing on a toy as I type this and our first pup (Jack Russell terrier) we adopted from here is on my left chilling on the couch.