Last Chance

I was in the area and decided to come to Last Chance to see if I find any natural fabric clothes. I was mainly looking for silk and wool. Literally within 5 minutes I found a beautiful, purple 100% silk from Tom Ford for $18! And it had one of those alarm sensors so I knew it was a quality item. I was so shocked because silk is not cheap, let alone a high end brand. I really thought I hit the jackpot. I browse for another 30 minutes before heading to check out. As soon as the cashier scanned my item she stared at her screen in disbelief. She then called her manager over and they took the shirt to another counter and were examining the shirt. The manager was googling the item to see what the retail price was. A bunch of employees were just looking down at my shirt and I was just standing there like what’s the problem? Finally the manager informs me that that was not the true price and someone must’ve switched the tags. Happens all the time. I tell her that the price should be honor and I did not switch the price tags. She tells me wasn’t saying I switched the tags but that she can sell the shirt for the price of $75 dollars if I still wanted it. I walked away. I understand the manager was doing her job but as she mentioned this happens all the time. I remember one of the last times I came the store had the designer items separated from everything else and only a certain amount of people can go in at a time to look at the items. Probably to make sure people weren’t stealing or changing the prices. You probably should go back to doing that. I’m just disappointed that I didn’t leave with my treasure because of somebody’s fault. As they say if it’s too good to be true, it probably is.

creo que la sección de tenis de mujer es de lo mejor que hay, claro que otras areas hay tesoros ocultos pero algo muy bien para buscar prendas a precios accesibles de marcas mas costosas

Love and hate it at the same time. It's like an upscale Goodwill. Depends on the management and workers will determine the level of dysfunction and chaos. I liked it better when they had a limit on the number of items you could buy. For example, if pants were on sale you could only buy 5 pairs. This reduces the disruption the resellers cause and leaves some of the deals for regular shoppers to buy. If you like a treasure hunt. This is the place for you.

I had one of the most disrespectful and overwhelming experiences I've ever had at a retail store at Last Chance (1919 E Camelback Rd, Phoenix, AZ). The staff was beyond unprofessional and rude to everyone around -- including an elderly woman who politely asked if another cashier was available. Instead of offering help, the associate snapped at her and told her if she didn't want to wait, she could leave. Completely unacceptable. Shortly after, I was yelled at by an employee for not placing a shirt "properly" back on the rack. He told me he had just cleaned it and basically scolded me like a child to "keep it clean." That level of condescension in a retail setting is appalling. Worse yet, I was falsely accused of switching a price tag on a pair of off-brand sneakers that were clearly marked and worth around $60. The associate claimed -- based on her cell phone -- that they were $100 shoes, and when I asked her to check the cameras to prove I hadn't switched anything, she yelled at me and said she didn't have time for that. Instead of taking a moment to calmly assess the situation, I was treated like a criminal. This entire experience was humiliating and triggering. As someone who suffers from anxiety, I left that store in complete distress. It's mind-blowing how consistently rude and aggressive every staff member was -- not just to me, but to multiple customers. I've contacted local news outlets to bring attention to what's happening in that store. No one -- especially elderly people or those with mental health challenges -- should be treated this way. To top it off, just one day after another bad review was posted for the same exact reason. Same experience. Check out our yelp reviews.

I’ve been coming to last chance for over 20 years and never in this timeframe has it ever been as organized and clean as in the last two months- some big change has happened and I can see it! Alex and Russell were absolutely amazing! They provided wonderful customer service and were absolutely DELIGHTFUL I’m so glad that the new last chances is MUCH more organized. There are many more associates on the floor keeping the racks neat in this large volume store. If there was one thing, I could suggest it would be the store is soooo warm turning down the temperature at least 3° would be ideal - we are in the desert after all.

Awesome store. Constantly rotating stock so you can come back each week for something different. Employees are kind and helpful. I lost my bag and everyone was so amazing in helping me locate it!

Visited Last Chance yesterday, and found quality pants @80% off. Daisy the cahier was so pleasant and helpful!. Thank you Daisy!