BridgeWater Assisted Living - Deer Valley

I absolutely love this Bridgewater! Everyone is so friendly and welcoming! Sandra the activities director is great. Her assistants are very helpful and inviting. The activities room is huge and they encourage the residents to join activities with such love and compassion you can tell that they care a lot. I really enjoyed seeing the way this place treats their residents and the effort they put in everyday for them.

I went to visit my aunt here and when you walk in you think it's a pretty nice facility then you walk out of the lobby and start to notice the floors and the walls need a good scrubbing. I went upstairs to my aunt's room and when I got off the elevator I was slapped in the face with the smell of urine (even with a mask on). The carpet is filthy and has some major stains that are unrecognizable. I went into my aunt's room and they hadn't cleaned it for 4weeks. Her bed sheets hadn't been changed and she had an accident at some point. I changed the sheets and requested the room to be cleaned and I was told it would be done today. The staff seemed nice and they were helpful, if they cleaned up the place it wouldn't be bad. It's just so dirty!

zero stars......The worst management ever, Jessica the director will bully and intimidate plus threaten residents, if youcare about your love ones this is not a good place. The property and rooms are nice, but they don't staff enough care givers for the amount of residents. You have to wait an hour or so to get help, by that time it may be too late! When I left they had no real nurse on property but have unreliable med-techs pass out your love ones meds, if I'm not mistaking that's against alf policies. I've already reported to licensing board. Please save your time and money and stay far away from this circus.

I went there to visit my sibiling who is living there and Jessica and a couple of people who are a med techs or caregivers are arguing and my sibiling was telling me that there's always argument there and mistreatment and director Jessica doesn't does nothing by watching someone fighting. My siblings are very upset and scared as well

My sister's first week here her toilet broke (she was put on a waiting list) for over 3 days before maintenance could get to fix her toilet not very sanitary. Had I know they would have been in deep sh#t. Over a week now with no TV service and still waiting. Waiting on call from director as why these problems. No Bueno!!

This is the worst place in be. Jessica the director is a horrible person!! She doesn't care about anyone there.. The facility is a death trap!! Some residents don't even get their meds. That are prescribed.

DO NOT USE Union Hills Bridgewater, DECEASED FAMILY MEMBER. This is NOT a good facility for residents requiring higher level of care. Do not bring a loved one here unless they are able to care for themselves. If they can, it's a fine place. This facility has had multiple issues and Fire Station 50 is often there. Some entities are/will be investigating this facility due to recent issues. Most staff is friendly but I don't know if many are underpaid and don't care, but Bridgewater is not able to provide higher level of care. Too bad we trusted them with a family member who is difficult to deal with due to memory and brain issues. 1 star is given because they should NOT say they can deal with most levels of care when their staff is not prepared or trained to deal with all resident types. UPDATE - Our family member declined their meds to the point of confusion and ongoing issues. Staff failed to notify family. Due to medications not taken for 5 to 7 days, they ended up in the hospital and died 2 weeks later. DO NOT USE THIS CENTER.