Primp and Blow Phoenix Biltmore

This was my first time and my last. I made this appointment on the recommendation of my niece, who goes there somewhat regularly. I had a shoot right afterwards for some social media, so I really wanted my hair and makeup to look great. I booked my 90 min appointment w/a 15 min "cushion", but it actually went 45 mins longer, making me 30 mins late for my shoot. I wish I could say who my "person" was, but she never even introduced herself. I expressed that I wanted volume, and that I need products bcs my hair tends to go flat after a while (I also showed her a picture of what my hair usually looks like when it's done), and while she was "styling" my hair, I noticed the book of styles (which she never showed to me) and points out several styles that I liked. She then put 3 big velcro rollers on top and then literally hung 6 or 7 roller brushes around my head. What?? I've never, ever had that as a "styling" technique before, and guess what - there's a reason for that. It's because it isn't one. Then she more or less just took everything out and stood there like "ta da!". Ummmm.....no. I said "you aren't done, are you??" She said she was. Uh - no. This isn't volume - it's not even a style. It was horrible. It looked like a 7 yr old did it. She sort of tried (and charged my extra for a "hot tool", otherwise known as a curling iron), and it was still awful. She then got another stylist to step in who, tried, and it was better, but it was still nowhere near what I expected. She went on to do my makeup, which was actually better than I expected after the hair - I'm not unhappy about the makeup, and that's the only reason I gave 2 stars instead of 1. The hair, though - awful. There were huge "spaces" and separations, and no volume! She should seriously stick to makeup only. I will never go back - my shoot was ruined because of this.

I think it’s pretty hit or miss. Went this past week for happy hour, a great stylist washed my hair but a different one styled it. The one who styled it put no after products in my hair, left the bangs frizzy, and over all it looked nothing like the photo i originally showed her. She clearly looked at photo and said "got it" lol from the photo you can see she didn’t.

I had the opportunity to experience a stylist's services for my friend's wedding and was highly impressed. The stylist was exceptionally accommodating and executed my requests perfectly. As a result, I now consider this salon my preferred choice for all future events. I look forward to returning for my upcoming occasions.

I always have an amazing experience here! The staff is professional, knowledgeable, and truly know what they’re doing. I actually look forward to coming in. Arlene did my hair and she did a fabulous job. I couldn’t be happier!

I came in for a 30 minute dry style. My stylist did a great job, though the person who answered the phone was a little rude. I believe I was charged for a wash and style by accident because it came out to $58 instead of $35 as listed on their website. Not a bad place at all, just a little pricey! With tip it was $73 just have my hair blow dried.

This place is amazing! Every stylist does a fantastic job! Being able to schedule online and pick stylists is super easy and convenient whether I’m booking in advance or for a spur of the moment appointment!

I had an excellent experience. My sister, daughters and I took my mom here for part of her 75th birthday celebration. The staff was welcoming and all gave top tier service. We had a wonderful time and we all loved how our hair turned out.