Discount Cab

Out of business imagine that 2.1 stars says ALOT lol

Terrible service from the get go. Where to start? They hung up on me at first rudely for no reason. I had to call several times to actually reach someone. Then when I finally do.. the guy on the line takes down my address wrong. I wasn't aware until my driver picks me up and he starts heading the wrong way! We end up arguing about where he is taking me, which is absurd. I feel like if the customer tells you; "hey you are heading the wrong way" you should turn immediately and follow directions. The guy who took down my address wrong can’t even speak English right. Nothing against him, but if you are going to be a phone operator you need to understand the language to write it down correctly! He acts like I don’t know where I asked to go! He had to confirm over a phone call, and still charged me for him going the wrong way. Ridiculous. A 6 mile ride was 25. They are straight up crooks and I will never recommend their service to anyone or call them again. Also if the customer service is not enough to discourage you from calling these clowns..the vehicle I was picked up in was also dirty and looked like it just came out of a murder scene. I only used them because I was getting my new debit card in the mail.. so I couldn’t use lift or Uber. If cash is your only option, I suggest walking instead, or taking the bus then using this service. I wouldn't wish this service on my worst enemy.

I rely on prompt cab service for my motorcycle rental customers. I'm writing this review because I have finally had it with this company. Their wait times are always at least twice what they originally say they will be. On one occasion I called for a van to take 5 adult customers with luggage to the airport. They sent a Prius, then tried to argue that I never asked for a van. The van showed up three hours after the original call while we were locking up for the night. The driver actually tried to get an attitude with US for not calling to cancel the cab. Today, I called for a normal pickup. After 45 minutes I called to get an ETA and was told that it hadn't yet been assigned to a driver. Nice. The woman on the phone was slightly hostile when I asked how much longer my customers could be expected to wait. She said it would be another 10-15 minutes. Whatever. 20 minutes later I called back and was told that the order STILL hadn't been assigned to a driver. I tried to express my customer's urgency and only received more hostility from the woman on the phone, (not sure if it was the same person or not.) After more than an hour of dealing with these people, I called another company and they have already collected my customers, less than 10 minutes after my call. Long story short, I guess Discount Cab has more business than they can handle. Good for them. I'm changing the cab company I use several times a week to one that might actually at least ACT like they value/ need our business. Pro Tip for Discount Cab: Hire people that can speak intelligibly on the phone, and treat them well so that your potential customers can't hear through the phone lines how much they hate working for you.

My car was in the shop and I called for a cab and they never showed. When I called to ask, they informed me no reservation had been made when I made it the day before. I informed the dispatcher I was about to miss an important appointment meeting and needed someone there ASAP. The dispatcher became rude and informed me that I would have to wait an hour they were busy and I should have made a reservation. I thought we went over this and I made one the day before. I asked her name and to speak to her supervisor, she hung up on me. I called corporate and they referred me to "Alex". After leaving two messages, "Alex" never bothered to return my calls. They used to be a good and prompt company, no more. Discount Cab you lost a good customer. KMA.

I am completely done with Discount cab for all the reasons in the reviews below. Its interesting that you cant leave a review on Discount Cabs website.. Their promise says nothing about being prompt or reliable or anything about service to customers. I've spent too much time waiting for No Shows No Calls and being on hold 20-30 minutes.

I called the night before to order a cab ride for the morning of the next day. After waiting 10 min past my pick up time there wasn't a cab yet. I called and they didn't have a cab in my area (Mesa). Another 10 min went by and I called another cab company and then cancelled with "Discount Cab". I needed to be at a location by a specific time, thus ordering the cab ahead of time. Now, I could be late to my appointment. Unappreciated! Will not call them again.

First I never have to use a cab so the fact that I had to use when to begin with was very frustrating. Then to have to deal with the service of this company was absolutely terrible. I've never been so frustrated about waiting because I'm a patient person and my vehicle. was just getting a oil change so I figured I use discount to get home real quick. I ended up just sitting at the down car shop the whole time. By time they got to me my oil change was over I got into my Challenger RT. And told the driver from discount to suck one as I drove off but gave him a quarter for his time. Use another company don't waste your time with discount.