Airport Shuttle of Phoenix

Don't be deceived by this company rating from their website. You can only rate them by opening an account from membership, and you need to place your credit card info. They have less than 10 member Stay away from this company. I'm not a person to complain, but my situation was getting worse with each minute, and day that passed by. My driver, Joshua Seese, was first a few minutes late from the original pickup time. Fine, things happen, but let's keep the lines of communication open. So we have an understanding. When I arrived at my pickup location in Phoenix AR. at (10:55 am) and saw other drivers taking care of the customer. I waited and saw no extra vehicle available. I then called the drivers cell. (11:03) No answer, I then texted for information about ETA. (11:05) I didn't get a reply back. He called back 8 minutes after my call (11:11) to mention he would be there shortly. Again, he arrived after my schedule 11:15 pickup. After all the other drivers left, I was the only customer waiting for my pickup. Phoenix weather was 112° He arrived in his vehicle, Nav3 Black Lincoln SUV. My first impression was that vehicles could honestly use a car wash. I made that statement because I saw the other vehicle before my vehicle arrived, nice and clean looking. Every other driver had on a nice suit or casual wear. Mr. Seese clothing attire to me was, "What the heck?" Basketball shorts, a black tee-shirt, flip flops with black old socks and dark sun glasses. I thought I was on a candid camera show or something. Nope, this is my driver. If you don't believe me, ask the lady who became my shared drive. Like I wrote before, my trip got worse by the minute. After seeing Mr, Seese and I was inside the vehicle, he mentioned if I was emailed because he had another pickup that was given to him about half an hour ago. What? At no time was I advised of a shared drive from your company via email or call. I was up since 4 am here it is 2 pm in NY time, and I had a 5 hour flight, I wanted to rest alone on my 2 hour drive to Sedona. There goes that idea. Mr. Seese was also late for his other pickup as well. The other guest kept calling him for ETA also. Guess what? He picked up her call while driving. That another no no because he should have a Bluetooth device. Also, he took her call but not mine when I reached out to him. On another note, his car would shake at high speeds. That's an indication that the car needs to be serviced, may need new tires, or the car may need a wheel alignment. This is endangering your customers if you're not inspecting your driver vehicle on a regular basis. My mistake was not recording or taking photos with my phone, but that won't ever happen again. This experience has made me more alert to any future situation to be ready to record with my phone. I have personally reached out to this company via email and phone call. In my email, I have attached a screenshot of my call log and text message to Mr. Seese to show my time calling and no reply back to my text. My question was, does your company feel that my situation was fair to me? I look forward to a reply back with instructions on how this can be addressed. I received a response back that it has been forwarded to the management team attention. After 2 more emails and no reply back. I decided to call them. In my phone call, I asked the girl who picked up the phone. How long does it take the management team to reply back to an email? She was rude and said she doesn't work for them, so she doesn't know. But she will make them aware of my phone call. This company has not replied back yet to my 3 emails and phone calls. This is another first-time experience on the worst customer service. To ignore a complaint or concerns. To have no regard for a bad rating or bad review? Catch me once, shame on you. Catch me twice, shame on me. Never again will I use this company. People, please read other situations and reviews. The only good experience about my drive to Sedona from Phoenix was that the conversation at time was good and the scenic landscape views.

The Drivers were absolutely amazing. They were on time and helped pack suitcases into the trunk and remove them upon arrival. I especially appreciated the small talk, it made them very personable. I definitely will recommend this Company to anyone who might need this service. Thank you for an easy ride.

Great experience. Our driver Ray was very helpful with every bag. We had extra luggage and it was no problem for him. We had nice conversation and it made the trip go quick. He did a great job driving and the vehicle was nice and comfortable.

Please don't spend your money here. I'm not the type to complain or write reviews, but here is a summary of the deeply disappointing and disrespectful experience I had with this business: I was scheduled for a 2:30 am pickup due to limited flight availability. Instead of arriving within the 10–15 minute window outlined in their policy, the driver called and texted me several times a full 45 minutes early. Then he knocked on my bedroom window 20 minutes before the scheduled pickup time. As a woman traveling alone in the early hours, this felt intrusive and unsettling. I reached out to the company to explain the situation and requested either a partial refund or the return of the driver gratuity (as their own policy allows). They replied once, saying they couldn’t offer a partial refund due to being a small business, but that they would escalate my email. I followed up to ask about the guaranteed gratuity return and escalation and received zero response (it has been over 2 weeks now). The lack of accountability and professionalism is why I would not recommend this service—especially to solo travelers who expect reliable, respectful, and safe transportation. See images for evidence of being contacted 45 minutes early by the driver, in addition to their customer service's shallow response.

I had a great experience with Raymond. He was incredibly well-educated, a true gentleman, and genuinely pleasant to talk to. The conversation was engaging and respectful, and he made the ride feel comfortable and welcoming. It’s rare to come across someone so professional yet personable. Highly recommended!

Raymond was a pleasure to take a ride with for an hour and a half. He is interesting and friendly when you want to talk and fine of you don’t. His communication before and after the trip to be sure we were picked up seemlessly was 6-Star! Thanks for the water bottles that you had frozen just enough to make them refreshing after a long plane ride!

Terrible experience. We booked a week ahead of our flight. They got the date and flight wrong off the bar, which took a few days to straighten out. We reserved a car for three adults with three full size bags. The day of, they sent us a small car (the driver said it was the smallest they had) that only fit two bags. And the driver was wearing an arm sling for surgery. We had nothing by sympathy for her but in reality, she shouldn’t have been driving in the first place. We had to cancel the ride and drive ourselves to the airport last minute. The company refused to refund us because we didn’t cancel 48 hours ahead of time. Their mistake cost us our money. Do not recommend.