Arizona Urology Specialists - Phoenix Downtown

Downtown office the, Worst!! Have been trying to speak with office managers, Damien or Esperanza for over a month! The call center tries to get in contact with office but the office "never" answers their phones?! My son had a medical emergency and call center sent a "STAT" message for RN to call back, son received a call 1 week later! Front desk is Rude!! After waiting patiently in line, front desk does not greet you nor acknowledges that you are in front of them and they proceed to call patients and not even tell you that they will be right with you! They just say that they have to get patients registered and make you feel as if your not important and my time is not valuable.. 5/26/25 still have not received call back from managers! This is poor patient care management at this office! Other than that, Dr.Kalinowski is Absolutely Amazing and a Great Doctor!

DO NOT RECOMMEND! I asked this facility multiple times about the costs of service for my procedure before going into surgery, and never once was disclosed that they would charge $4,943.00 for a facility fee when my actual surgery was under $1,000. This was a 15 minute procedure than I had asked multiple times during both the consultation and before surgery and they did not disclose this cost up front when asked. I do not recommend anyone using their service unless full disclosures of costs have been received. On initial billing they also did not include $398.40 to my insurance that they charged at the front desk. I have called twice now to discuss with my insurance and their billing with no resolve. They adjusted billing once and now are charging me even more out of pocket costs. Unethical business practices. I will remove this if this gets resolved.

Do not recommend! I have seen the Doctor a week ago. Trying to get the message out to the doctor to please change the antibiotic but no response. Everytime, I call and all they have to say is that someone will call you in 24 to 48 hr but no calls. It is sad but now I have to find a different doctor. I give up

Adrian Fang was my urologist. Deceived me about the labs he ordered for me stating that they would take up to three weeks to come back. They took less than two days. The guy pretty open about prioritizing his personal affairs over my healthcare as well. I sought another doctor, established with them, and have been receiving transparent and professional care for weeks. I wouldn’t recommend AZ Urology Specialists to anyone. Instead, seek healthcare from trustworthy doctors.

Fantastic experience. Dr. Kletscher is high skilled, excellent hands. The CRNA there Teresa is stupendous. Very personable and knows what she's doing. Team of nurses is excellent as well. Got the IV on the first try so that's always a nice touch. Would highly recommend to anyone in need of their services. Cheers!

The WORST treatment ever experienced in an office. My mom went for a procedure she has cognitive decline. I called the office, and they have my MPOA on file. I had asked if I could be on speaker when she went back so I could know what's going on. They transferred me to the charge nurse who said if I was her MPOA, why wasn't I at the visit. When I told her, that's NOT why I'm speaking to her and not her concern. I tried explaining to her that my mom is Spanish speaking, and her short-term memory wasn't good she hung the phone up on me. My mom came out of the appointment scared and said she was treatment poorly and the staff was rude to her. I had called my niece that is 12 years old bc the office won't answer and she was at the office with my mom. I hear the charge nurse speak poorly to my niece, who is a minor and won't get on the phone. Never take your loved one to this place if you care about them, the staff doesn't care about you or your family!! I wish I would have read previous reviews prior obviously they are the problem!! I've worked in Healthcare for over 20 years and this is a poor way of operating an office. In Healthcare you need to actually CARE and want to help people which this office obviously doesn't!

Put simply, the scheduling staff are incompetent, lack training, are are not capable of managing patient flow. I hope you have a lot of time on your hands because you must be prepared to have your appointments canceled or delayed at random without notice. It's unfortunate because the actual medical staff are lovely.