Arizona Auto Parts

Arizona Auto Parts is amazing. After much research, we ordered a used motor for our Audi. They were truthful and reliable. They shipped quickly. It arrived in SC within 4 days. The new, used motor runs better and smoother than the original ever did. They were helpful throughout the process. Thank you for a perfect experience.

Very unprofessional! Was connected to this company through Carbrain to sell our vehicle. We agreed on a pickup day, and I was given a six hour window in which they would pick up the vehicle. I was told that the driver would contact me 30 minutes before pickup. One hour before the window was over, I messaged and called to make sure they were still coming. No response, no answer. The only response I received was 22 minutes after the window was over saying that the driver "tried calling and there was no response." That is a lie. Nobody called. Now I have six hours wasted. My family had plans, but I canceled them so that I could honor the pick up window. It is clear that this company doesn’t honor their commitments, and that instead of owning up to their mistakes they would rather lie and say that they tried calling when they did not. Maybe this is a good place to buy parts from, but as far as letting them purchase your vehicle, stay away. Also, if they are quick to lie about this, I can only imagine how often they lie to their customers.

Their inventory is better than most, having an internet order option is very convenient. The staff are very polite and helpful on the phone and in person but they do seem to take a long time to process internet orders.

Beware of online scam, found their page on Ebay an asked about pricing on the engine. They bumped up the price $400 before responding. Really scummy Reply to the response: The engine was listed at $2950, sent them a message that I was interested in purchasing and asked for pictures. Received a response that they would do $3200, went back to the listing and saw that the priced had jumped to $3350. Funny how the priced jumped $400 once I told them I was interested and when confront they said "No problem, the engine is no longer for sale!". Real helpful customer service.

This took my awhile too write, primarily because this is an edit. For starters the team on the maintenance side is amazing I will be forever greatful for how the treated us and explained everything I needed to know in great detail they were amazing. I'm so happy that I was able to work with them. If you work with Arizona Auto Parts you will not be disappointed with that side of the business. Not on to the bad. The sales team did everything in their power to deny our warrenty claim. Please please please read your contract and ask for your contract. I'd love to give 5 stars based on their work but I can't in good conscience they made everything right in the end but it shouldn't of gotten to that point the terms should have been explained off the rip. Ask to know them when/if but if you use their maintenance team you will not regret it. They are awesome and extremely patient and knowledgeable.

I just want to thank Tony today. He was absolutely amazing in assisting me quickly and efficiently. He ensured I was able to pay for my part online and pick it up quickly ensuring I was able to get my vehicle back up and running. Thank you Tony

Superb customer service. Associate was very knowledgeable and helpful. Will recommend this company to anyone that is looking for auto parts..