UCars Rideshare Rental - Phoenix

Talk about a company that is an angel sent from heaven! I did research on which rental car company I wanted to work with and I am so glad I Choose UCars. If you are a full time Rideshare driver looking for a great investment for your business this is the place!! I promise!! Thank you so much UCars and everyone at UCars! Your the Best ❤️✨

I've had the best experiences with ucars phoenix. Gilbert that handles the maintenance is great he keeps you informed on what is going on. He has top notch customer service skills. Nikki and Francisco at the desk is very friendly and helpful when you come in with any questions or concerns. The stall is all top of the line as well as the vehicles.

If l could give this place 0 l would. They don't answer or call back. I got hung up on. And getting a refund is impossible. I will be filing a civil suit against this company. So I had to spend almost 2 and 1/2 hours on the phone with this company to get my full refund they were going to charge me for the 3 hours in a car that I drove 2 1/2 hours when the tire light came on the check engine light came on it started clicking when I turned right after giving me a safety checklist saying this was a safe vehicle. It kept flashing a warning light that said power being diverted from the engine the gas pedal kept not working. So they gave me what they assumed was a safe vehicle. I don't even think they had it looked at or checked over by a mechanic before the last user. I am still filing a civil suit against this company for my own personal safety reasons they put me in a car that was unsafe and I drove 120 mi in it only to get home and be Carlos for over a week I will also be asking for a refund on the car I have to rent now. They were going to try to say it takes 30 days to get a refund I was not all about that I have been without a car for a week they finally put a refund in my account now I'm just waiting for it to deposit so I can go rent a car and then go to the courthouse and file a lawsuit against this company I do not recommend them they are not safe.

The price of the rental is outrageous. I can never talk to anyone at 313 W Apache St Phoenix Az. For business purposes. Customer service has transferred me to their office and left several messages with no response. The staff at this location are unfriendly and borderline rude. At the beginning they were good but after the rental, they changed their attitude. There is no - Hello! Welcome in! Or Hi! It’s good to see you again! How can I help you?…. No empathy.

The customer service and people in the office are very nice, picking up the car was easier than I thought it would be, 2 months later the check engine light came on on a Friday night, had to wait til Monday to bring it in but they gave me a credit for not being able to drive on the weekend, and also switched me to another car instead of having me wait for the repair on that one. No regrets with renting from them

This is a PREDATORY car leasing company. Have been with them for close to a year. As far as the people who work in the office and the mechanics they are stand up and awesome. Know that. As far as the company it is overpriced. The cars are rented out often dirty (had to clean both cars myself). The first car literally all the check engine lights came on when left and had to return it shortly after. Is many much more affordable companies to go through I would strongly recommend not going with Ucars. Very unorganized and overpriced along with predatory.....I had an emergency and almost died. Have been in the hospital. They completely have attempted to take advantage of me. They are charging me a key fee((300)) (even though the keys are in the vehicle) they are charging me 80 dollars for gas even though the car fills up for less then 40 dollars and had a half tank of gas when they "recovered" it which is another fee(500). They then also charged me a 30 dollar cleaning fee.....although the car is cleaner then the condition which I received it in. This is a horrible company. Yes they will allow late payments and work with you from time to time however they charge exceptionally high rates which any and every other company is more affordable then. This is a horrible company. I write this so no one else experiences being taken advantage of by them. And by the way they go back on what they agree to and just charge my accounts without consulting me. Once you give them your account/card info they will keep attempting to or charging your card at random times until they receive the money. Not to mention they have stolen my 300 dollar deposit. Everytime I call they either "can't hear me" or have some excuse. Save yourself the trouble. Worst car rental company I've ever been with.

Don't deserve a single star. They brought me the car with an eighth of a tank and reminded me to bring it back full. The car was dirty inside and out. When I called the number they put me on hold and then sent me to the message machine instead of billing. And as of now I have not received a call back. Unprofessional and little integrity for a rental company.