Planet Fitness

This was my first time visiting this location. It was ok. The customer service was good. Each time I visited this location, it had equipment broken. The machines are worn.

Great club, nice atmosphere and friedly members. Sometimes the ladies at the desk in the morning seem very annoyed at being asked anything. Yesterday I asked to use one of the HydroMassage tables and the lady seemed as though I was bothering her to ask. Sometimes you have to stand at the desk for 5 minutes before one of them even appear so you can ask at all. It has me considering downgrading to a regular membership just so I don't have to bother them anymore about the massage chairs or any of the other perks I pay extra for. Very nasty, bad for business.

Great staff and awesome equipment. Never any funny energy just everyone trying their best to look and feel their best

This is a great planet fitness. It has all the equipment you need for a good workout. And it’s not very busy during the morning and lunch hour. It gets a little busy after 5 o’clock, but a lot of gyms are like that. I like to go on my lunch break. Definitely check it out.

I have been a loyal black card member for 6 months now and the long term full time staff have always been the best, amazing attitude and tend to the gym and keep it 1,000x wayyyy cleaner than the 75th Ave location. There is a new manager Alan and now we can't use the massage chairs for more than 10 minutes? Why? Do they pay you more Alan for denying an extra 5 minutes? This gym is clean but the machines and equipment need upgrades and TLC!

Very very clean , staff willing to help , low key nice gym.

Called to speak with management at this store 8/13/25 12:30 to cancel my membership the lady manager I spoke with was not helpful and super rude,she said I had no choice but to pay cancellation fee or call my bank to block charges and eventually my account will go to collections ,rushing to get me off the phone to the point where I just wanted to pay and be done with planet fitness I tried to pay the cancellation fee online and it wouldn’t let me so I called back multiple times to get no answer called the planet fitness on Watson Rd to see if they could help me.I spoke with Jessiah not only was his customer service great he actually made me keep my membership and just change locations he was able to freeze my membership while I’m going through financial difficulties…I feel as customers spending our money we shouldn’t have to deal with rude people especially managers who don’t care about the members…i wouldn’t recommend you to join this club and this is not my first bad encounter with this location..